Can't Delete my photos - I want them deleted!

Don't know why you are having problems--I deleted about 100 images yesterday, and they are all in my deleted images folder. What happened to the "pay" site that you said you were going to use from now on since Auctiva is so awful? Were they unreliable too?

Hi womandi,
I just deleted a couple hundred photos with no problems and they ARE showing up in my deleted folder. No clue why it's not working for you....

California,
I "am" using the pay site so as not to put all my eggs in one basket. That doesn't mean that I don't do maintenance in my images folder here. We all can do without the sarcasm. A nice and simple question will do fine. Thank you.

That part is working fine now.

New problem for last 2 days is when I try to delete pics for things that have sold (and buyer has received) I get this message (which error message doesn't know what it's talking about):

the images that you want to delete are being used in active listings!. Confirm delete or press Cancel.

So? I confirm and delete. But they are not active!

Also, I have not received one notification for this discussion yet. They were turned 'on' when I started this post. Just came back to check.

Looks like I spoke too soon. Now my

andy griffith football

images won't delete!

I put check marks in all, hit delete, message tells me they're being used in a listing (they are NOT), I click "confirm delete", but then they keep staying in my active photos!

They won't go to my deleted folder.

You guys say 'newbie', mine says 'whiz'. Maybe I have a lot more photos than you, which can change the way everything works.

I am going to file a support request.

Hi,

I find that most page malfunctons are due to

1. Use of unsupported browser.

2. Incorrect customization of a supported browser, e.g. scripting not enabled.

3. Add-on software that interferes with page functions.

I don't know if any of those apply, but it is critical to look at those for possible cause.

Danno

Hi Community,

We actually have received some reports similar to this and our engineering team has had to correct them on an account-by-account basis. If you are having trouble deleting some of your images as a result of this issue, please contact our customer support team and we should be able to get your account fixed so you'll be able to delete them.

We should be able to get a permanent solution in place with a future site update such that this will be corrected without having to contact support, but I'm not quite sure when that might happen at the moment.

You can reach our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I am having that problem as well. I guess I will contact customer service asap.
lori
http://store.auctiva.com/lorilee32

Thanks, Mike. It only happens 5 to 10% of the time. It is sporadic - doesn't do it to every image search. Seems to be picking out certain photos for some reason. It hasn't happened in a couple days but then I haven't deleted many photos, either.

Oh, Mike or Danno? Can you guys explain why I don't get email notifications on any discussions that I request to be notified about? None. Zero. I have notifications "On" on many discussions. It's beena good week since I've gotten any email updates on any. Thanks.

womandi.
I don't get any emails either. None at all. They don't go to the junk folder, they're not filtered out in any way, they just don't come. Auctiva Jeff emailed me the other day as a test after I had mentioned this and I DID get his email...just nothing else from Auctiva, ever Go figure...