Can't get into the site due to maintainance

I've been getting that error for the last 5 hours, it's getting a little old!!!

I understand that the main customer base is in the US and so downtime is there night, but it get really annoying when you're trying to list during the day and the site is down. It seems everytime I start to list it goes down!!!

Yeah... I had listing scheduled to start about 4pm friday (Aussie time) and they still have not started , this happened to me last week too and I had to manually post them , whats to go with that?

Sorry, but we do maintenance when our site is the slowest. That is 10pm - 3am GMT -8. PST. California time.

That happens to be the middle of the day elsewhere in the world, and 3 people here complaining.

If we did it at 3pm our time 300 people would copmlain.

We want to eventually reduce the time back to 2 hours a week once a week, but for now we need to do this. The result will be a faster site all week long, and more reliable. We're cleaning up the DB of tens of millions of records it doesnt' need and that means a better DB the rest of the time. If we didnt do it eventually the site would slow to a crawl and nobody would use it. It has to be done, and we're doing it at the time that inconviences the fewest people.

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have be trying to get in for tha last 24 hours and STILL cant log in.

File a support case, you have other problems. We did work from around 10pm-5am yesterday, and then started again tonight but we've been up all other times.

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Originally posted by Auctiva Jeff:


That happens to be the middle of the day elsewhere in the world, and 3 people here complaining.

I'm not complaining complaining, more frustratered!!! I love the Auctiva and just want to be able to use it

Totally understandable. If I lived where you do and it was the middle of the day I'd be pulling my hair out too. If I didnt shave my head at lesat I would be.

Epiphany... maybe that's why I started shaving it just around the time we started working on our new Auctiva site 18 months ago.

eBay used to do their maintenances for years from 1am - 3am GMT -8. Then they went to 11pm-1am. I used to do ours for around 5-6 years at that time. Once a week, every week I'd stay up till 3am+ doing it. It's horrible. Now eBay has spent tons of money and doesnt have these maintenance windows visible to users. That's great! It makes them a lot more money. I totally see why they do it. Unfortunately for us we have 1 database, not dozens, and we have to work on it once a week to keep it optimized. We want to improve this in the future to spread things out and do as much as we can without being offline, but that takes planning, time, servers, a lot of money.

Hi Jeff

Any news when the maintenance will be finished? its 11:42 GMT here in the old country.

Hi guys! I'm also having difficulty accessing the site, getting the same message as Lisa2034. I'm based in Sydney (GMT+10) and have been trying tonight and also yesterday night at this time... So thats over 24 hours with the same 'maintenance message'. Whats going on? Is it Auctiva Australia that is having problems? Are you up now at Sydney time 9pm (GMT+10)??? Thanks...

I'm sure it was supposed to be all up and running by now, according to me it's been down for over 6 hours...Now I'll be up late trying to load things to start tomorrow night as I'm at work all day tomorrow...oh well!!

So it looks like its down in the UK as well as Australia... Hello Jeff, where are you? Can you fill us in??? Thanks!

Hey, looks like its back on. Lets make listings while the sunny system shines...

Yep it's all working...fingers crossed!! Listing like a crazy person so I can go to bed!!