Every time I try to get on to Auctivia I get a blank page - nothing - no connection any ideas why thanks so much
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No, I can't get on either and I have no idea how to find out what's going on. I haven't been able to get on the site since yesterday. Anybody have any information???
Any idea what the problem is this morning???? Is it servers??? bad weather???
Very odd, because our photos are still showing up in our listings, but no scrolling gallery and no counter...
I couldn't get on last night and again this morning. I cleaned out my cache, cookies. Nothing.
oh where, oh where, has auc-ti-va gone? oh where, oh where, can it be? with their free templates, scrolling gallery too, oh where oh where can they be????
I get the same error message when I try to report it here:
If you continue to receive these error messages after trying the above measure, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
If you continue to receive these error messages after trying the above measure, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
Hi - I'm getting the same thing, my scrolling gallery isn't showing up on my listings, nor are the auctiva templates this morning, nor can I see anything at auctiva.com I had gotten an email two days ago about Auctiva Shipping Insurance and so I signed up for that. Surely, it doesn't have anything to do with that though, or I will cancel that as I really don't even need it.
blessings,
Karen
Hi,
Auctiva reported they were doing an extended site maintenance period starting late yesterday evening.
As far as I can tell from checking my own account and one other, no problems. However, I would file Support Cases for problems...as that gets the quickest attention.
I have hope that the extensive changes this week are in preparation (at least in part) for Beta 2 of the new eComm Stores, which Jeff suggested would be open to all.
Danno
Auctiva reported they were doing an extended site maintenance period starting late yesterday evening.
As far as I can tell from checking my own account and one other, no problems. However, I would file Support Cases for problems...as that gets the quickest attention.
I have hope that the extensive changes this week are in preparation (at least in part) for Beta 2 of the new eComm Stores, which Jeff suggested would be open to all.
Danno
do you happen to know how long the site maintenance will take?
thanks, I either didn't get an email from them or it went into my email junk mail folder, as many end up there.
blessings!,
Karen
thanks, I either didn't get an email from them or it went into my email junk mail folder, as many end up there.
blessings!,
Karen
quote:do you happen to know how long the site maintenance will take?
Normally, they flash a WARNING! banner on the main page when something unusual is happening. It was up for the maintenance last evening, but I haven't seen it this morning. I'm assuming that it's over and done, but might have caught some folks in the late night.
Danno
i cant even get to main page
the main page doesn't show up for me either... there's nothing showing at www.auctiva.com at all...
FROM A DIFFERNT THRED HERE Auctiva Jeff
Auctiva CEO
Premier Poster
Posted October 31, 2008 01:36 AM Hide Post
It looks like an internet routing issue as 8 *** is bound to be nowhere near our servers given where 7 was at. It would appear something is awry in Level 3.
The reason the message boards work is because we host them in a different location for exactly this type of situation. If you run a tracert you'd likely find it takes a different path to get to these servers and goes around whatever seems to be broken in the other one.
The only solution to something like this is to wait for them to fix it.
Auctiva CEO
Premier Poster
Posted October 31, 2008 01:36 AM Hide Post
It looks like an internet routing issue as 8 *** is bound to be nowhere near our servers given where 7 was at. It would appear something is awry in Level 3.
The reason the message boards work is because we host them in a different location for exactly this type of situation. If you run a tracert you'd likely find it takes a different path to get to these servers and goes around whatever seems to be broken in the other one.
The only solution to something like this is to wait for them to fix it.
LOOKS LIKE A WAITING GAME THEN
Has anyone had any luck getting on. I was able to get on while at work but I am using a older version of windows at home I have the ie7(?) and vista and I still can't get on I am beginning to thing there is a conflict with windows and vista - I sure would be good to hear from somebody that knew what was going on.
The problems are possibly due to a spat between Cogent and Sprint-Nextel that has literally severed the Internet. It started when Sprint-Nextel cut the service links yesterday afternoon.
You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.
http://internetpulse.keynote.com/Main.aspx?Period=RH24
This isn't an outage, it's a contract dispute.
To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.
Danno
Oh....and I'd raise hell with MY ISP if they are using Sprint-Nextel for this mess.
You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.
http://internetpulse.keynote.com/Main.aspx?Period=RH24
This isn't an outage, it's a contract dispute.
To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.
Danno
Oh....and I'd raise hell with MY ISP if they are using Sprint-Nextel for this mess.
quote:Originally posted by lindalees_attic:
Every time I try to get on to Auctivia I get a blank page - nothing - no connection any ideas why thanks so much
i have not been able to log in for 3 days now and i would someone to tell me why this is happening and why can't auctiva be contacted????
have they ceased their business?????
please help
This was sent to me. I'm just passing it one...
Posted October 31, 2008 02:44 PM
The problems are possibly due to a spat between Cogent and Sprint-Nextel that has literally severed the Internet. It started when Sprint-Nextel cut the service links yesterday afternoon.
You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.
http://internetpulse.keynote.com/Main.aspx?Period=RH24
This isn't an outage, it's a contract dispute.
To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.
Danno
Posted October 31, 2008 02:44 PM
The problems are possibly due to a spat between Cogent and Sprint-Nextel that has literally severed the Internet. It started when Sprint-Nextel cut the service links yesterday afternoon.
You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.
http://internetpulse.keynote.com/Main.aspx?Period=RH24
This isn't an outage, it's a contract dispute.
To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.
Danno
so what now?????????? wait for them to settle some kind of dispute, meanwhile i don't get to list any auctions for who knows how long. truely what a joke.