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quote:
so what now?????????? wait for them to settle some kind of dispute


ANSWER: Call your Internet Service Provider and raise HELL with them! Flood them (Sprint-Nextel or your 3rd party that's using them) with trouble tickets and demand resolution of the service disruption / discontinuation.

It's a Sprint-Nextel decision to severe the backbone and not something Auctiva can directly fix.

Danno
quote:
Originally posted by Danno:
quote:
so what now?????????? wait for them to settle some kind of dispute


ANSWER: Call your Internet Service Provider and raise HELL with them! Flood them (Sprint-Nextel or your 3rd party that's using them) with trouble tickets and demand resolution of the service disruption / discontinuation.

It's a Sprint-Nextel decision to severe the backbone and not something Auctiva can directly fix.

Danno

little fish little mind!!!!!!!!
the only promblem thats mine is thinking this was worth something.
i should switch my provider over auctivas problem, DON'T THINK SO.
Thanks mattandleah! I haven't been able to log on to Auctiva for DAYS now, but your link got me there! My ebay listings look horrible and the auctiva templates and other content are not loading on my end, but hopefully they will have this issue resolved ASAP. From what I'm reading, it doesn't sound like Auctiva's fault, but rather Sprint/Nextel and undoubtedly is affecting countless other sites and businesses as well.
I had heard on the Ebay forums about problems with people being unable to get on Auctiva but figured it didn't apply since I don't use Sprint, etc. However I do have cable access, and I am finding Auctiva to be incredibly slow today (Sunday) to the point of being unusable. I am concerned about trying to post listings for fear or what might (or might NOT) show up once they get onto Ebay. I may try to do one auction later tonight as a test, but if they don't fix this soon I am going to have to find some other kind of service for templates and photos.
Finally got a response from cutomer support and here is what they are telling me to do, like it will help getting listings ready for tonight.


Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having. I would like to assure you that all of our servers are up and running perfectly fine. We have informed our technical team about this matter and they are currently looking into it. It appears that this slowness issue is accounting due to some temporary congestion in the network. I would advice you to please take a break and try back with us after sometime.

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