Can't get on to Auctivia

No, I can't get on either and I have no idea how to find out what's going on. I haven't been able to get on the site since yesterday. Anybody have any information???

Any idea what the problem is this morning???? Is it servers??? bad weather???

Very odd, because our photos are still showing up in our listings, but no scrolling gallery and no counter...

I couldn't get on last night and again this morning. I cleaned out my cache, cookies. Nothing.

oh where, oh where, has auc-ti-va gone? oh where, oh where, can it be? with their free templates, scrolling gallery too, oh where oh where can they be????

I get the same error message when I try to report it here:
If you continue to receive these error messages after trying the above measure, please let us know by contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

Hi - I'm getting the same thing, my scrolling gallery isn't showing up on my listings, nor are the auctiva templates this morning, nor can I see anything at auctiva.com

I had gotten an email two days ago about Auctiva Shipping Insurance and so I signed up for that. Surely, it doesn't have anything to do with that though, or I will cancel that as I really don't even need it.

blessings,
Karen

Hi,

Auctiva reported they were doing an extended site maintenance period starting late yesterday evening.

As far as I can tell from checking my own account and one other, no problems. However, I would file Support Cases for problems...as that gets the quickest attention.

I have hope that the extensive changes this week are in preparation (at least in part) for Beta 2 of the new eComm Stores, which Jeff suggested would be open to all.

Danno

do you happen to know how long the site maintenance will take?

thanks, I either didn't get an email from them or it went into my email junk mail folder, as many end up there.

blessings!,
Karen

quote:

do you happen to know how long the site maintenance will take?

Normally, they flash a WARNING! banner on the main page when something unusual is happening. It was up for the maintenance last evening, but I haven't seen it this morning. I'm assuming that it's over and done, but might have caught some folks in the late night.

Danno

i cant even get to main page

the main page doesn't show up for me either... there's nothing showing at www.auctiva.com at all...

FROM A DIFFERNT THRED HERE Auctiva Jeff
Auctiva CEO
Premier Poster
Posted October 31, 2008 01:36 AM Hide Post
It looks like an internet routing issue as 8 *** is bound to be nowhere near our servers given where 7 was at. It would appear something is awry in Level 3.

The reason the message boards work is because we host them in a different location for exactly this type of situation. If you run a tracert you'd likely find it takes a different path to get to these servers and goes around whatever seems to be broken in the other one.

The only solution to something like this is to wait for them to fix it.

LOOKS LIKE A WAITING GAME THEN

Has anyone had any luck getting on. I was able to get on while at work but I am using a older version of windows at home I have the ie7(?) and vista and I still can't get on I am beginning to thing there is a conflict with windows and vista - I sure would be good to hear from somebody that knew what was going on.

The problems are possibly due to a spat between Cogent and Sprint-Nextel that has literally severed the Internet. It started when Sprint-Nextel cut the service links yesterday afternoon.

You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.

http://internetpulse.keynote.com/Main.aspx?Period=RH24

This isn't an outage, it's a contract dispute.

To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.

Danno

Oh....and I'd raise hell with MY ISP if they are using Sprint-Nextel for this mess.

quote:

Originally posted by lindalees_attic:
Every time I try to get on to Auctivia I get a blank page - nothing - no connection any ideas why thanks so much

i have not been able to log in for 3 days now and i would someone to tell me why this is happening and why can't auctiva be contacted????
have they ceased their business?????
please help

This was sent to me. I'm just passing it one...

Posted October 31, 2008 02:44 PM
The problems are possibly due to a spat between Cogent and Sprint-Nextel that has literally severed the Internet. It started when Sprint-Nextel cut the service links yesterday afternoon.

You can observe the outage here ("NA") for the 1, 4 and 24 hour periods.

http://internetpulse.keynote.com/Main.aspx?Period=RH24

This isn't an outage, it's a contract dispute.

To my recollection, Auctiva is on the Cogent backbone in N. Cal. Jeff sees the problem, and made comment in another thread. They do have the option to cutover to another backup provider.

Danno

so what now?????????? wait for them to settle some kind of dispute, meanwhile i don't get to list any auctions for who knows how long. truely what a joke.

quote:

so what now?????????? wait for them to settle some kind of dispute

ANSWER: Call your Internet Service Provider and raise HELL with them! Flood them (Sprint-Nextel or your 3rd party that's using them) with trouble tickets and demand resolution of the service disruption / discontinuation.

It's a Sprint-Nextel decision to severe the backbone and not something Auctiva can directly fix.

Danno

quote:

Originally posted by Danno:

quote:

so what now?????????? wait for them to settle some kind of dispute

ANSWER: Call your Internet Service Provider and raise HELL with them! Flood them (Sprint-Nextel or your 3rd party that's using them) with trouble tickets and demand resolution of the service disruption / discontinuation.

It's a Sprint-Nextel decision to severe the backbone and not something Auctiva can directly fix.

Danno

little fish little mind!!!!!!!!
the only promblem thats mine is thinking this was worth something.
i should switch my provider over auctivas problem, DON'T THINK SO.

flood the federal communication commission with complaints, sprit nextell will get the prob solved if thier overseerers get on them

I found this workaround that works! I was able to finally access Auctiva throught Sprint and its FREE.
http://www.anchorfree.com/downloads/hotspot-shield/

quote:

Originally posted by Ballabint:
I found this workaround that works! I was able to finally access Auctiva throught Sprint and its FREE.
http://www.anchorfree.com/downloads/hotspot-shield/

quote:

OMG OMG + IT WORKS!!!!

I found one that works too.....it's called odd proxy. You can turn off the adds with a checkbox and then bookmark to that. Nice thing here is that there is no software required. Here's the bookmark I use to get to auctiva with no ads:

http://www.oddproxy.com/cgiproxy/nph-proxy2.pl/001100A/http/www.auctiva.com

-Matt

Thanks mattandleah! I haven't been able to log on to Auctiva for DAYS now, but your link got me there! My ebay listings look horrible and the auctiva templates and other content are not loading on my end, but hopefully they will have this issue resolved ASAP. From what I'm reading, it doesn't sound like Auctiva's fault, but rather Sprint/Nextel and undoubtedly is affecting countless other sites and businesses as well.

I use Qwest, would they be involved as well. I was planning on listing today, but all efforts have failed. Even the Odd Proxy one given. Hope they get this resolved quickly.

OK...so I am confused! I live in the stix and cannot get any DLS service so I have Wild Blue sattelite service. So why can I not get Auctiva to stay online?

I had heard on the Ebay forums about problems with people being unable to get on Auctiva but figured it didn't apply since I don't use Sprint, etc. However I do have cable access, and I am finding Auctiva to be incredibly slow today (Sunday) to the point of being unusable. I am concerned about trying to post listings for fear or what might (or might NOT) show up once they get onto Ebay. I may try to do one auction later tonight as a test, but if they don't fix this soon I am going to have to find some other kind of service for templates and photos.

I'm with you Stachmo and I use comcast. AT first I thought it was my connection so I rebooted twice and closed all other windows including Ebay. TO NO AVAIL. This is just awful and customer service I guess is off for the weekend. Not a good sign : (

Finally got a response from cutomer support and here is what they are telling me to do, like it will help getting listings ready for tonight.


Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having. I would like to assure you that all of our servers are up and running perfectly fine. We have informed our technical team about this matter and they are currently looking into it. It appears that this slowness issue is accounting due to some temporary congestion in the network. I would advice you to please take a break and try back with us after sometime.

Thanks Iceman....Too bad there isn't a chat vehicle on here huh? I'm waiting till later to try to list some more. Meanwhile, Nascar is on!

back up here ,finally

Good News!

It appears that Sprint-Nextel have reconnected the backbone with Cogent. Looks like it happened within last two hours.

Danno