I keep getting an error message when I try to get into my saved listings. When will this be fixed?
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Hi aegissales,
I appreciate you helping to bring this to our attention. We have received several similar reports of this issue today.
Our QA department has tested this issue and it appears to be an intermittent problem with your account related to the aftermath of our hardware maintenance conducted last night. This case has also been forwarded to our engineering department for further investigation and they will be addressing it as soon as possible.
In the mean time, since this problem is intermittent, I suggest you log out of your Auctiva account and then re-login, and then try pulling up your saved listings page once again. After a few tries, you should be able to access this section of your account successfully. I understand that this is a less than ideal “solution”, to say the least, however, that is what our QA department has recommended based on their testing.
-Mike
I appreciate you helping to bring this to our attention. We have received several similar reports of this issue today.
Our QA department has tested this issue and it appears to be an intermittent problem with your account related to the aftermath of our hardware maintenance conducted last night. This case has also been forwarded to our engineering department for further investigation and they will be addressing it as soon as possible.
In the mean time, since this problem is intermittent, I suggest you log out of your Auctiva account and then re-login, and then try pulling up your saved listings page once again. After a few tries, you should be able to access this section of your account successfully. I understand that this is a less than ideal “solution”, to say the least, however, that is what our QA department has recommended based on their testing.
-Mike
quote:Originally posted by Auctiva Mike D.:
Hi aegissales,
I appreciate you helping to bring this to our attention. We have received several similar reports of this issue today.
Our QA department has tested this issue and it appears to be an intermittent problem with your account related to the aftermath of our hardware maintenance conducted last night. This case has also been forwarded to our engineering department for further investigation and they will be addressing it as soon as possible.
In the mean time, since this problem is intermittent, I suggest you log out of your Auctiva account and then re-login, and then try pulling up your saved listings page once again. After a few tries, you should be able to access this section of your account successfully. I understand that this is a less than ideal “solution”, to say the least, however, that is what our QA department has recommended based on their testing.
-Mike
Hello Mike. Thank you for the same message to me. It has not worked for the last 10 hours! That means a lost day TOTALLY!!!!!!!
OK I am having the same problem can not get into my listings.
We've made a temporary improvement to loading up saved listings. In order to find the listings you need, I recommend making sure to filter your results down as small as possible. For example, if you use folders, make sure to display items in a specific folder only instead of using "All Items".
-Kevin
-Kevin
It is now Dec. 8 and no resolve to getting into my listings this morning.
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
This started yesterday afternoon and has not been resolved yet!!!!!!!!!!!!!!!!HELP
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
This started yesterday afternoon and has not been resolved yet!!!!!!!!!!!!!!!!HELP
quote:We've made a temporary improvement to loading up saved listings. In order to find the listings you need, I recommend making sure to filter your results down as small as possible. For example, if you use folders, make sure to display items in a specific folder only instead of using "All Items".
If I cannot even get into Saved Listing to ANY folder how can I do this that you suggest?
It's working fine for me...have you cleared out your browser cache? You might be seeing a cached page.