CAN'T LIST AT ALL

Hi Community,

Thanks for all your help in bringing these issues to our attention. The issue of certain shipping services disappearing from the saved listings of some users has just been identified as being due to a problem with the category update we ran this morning. We are going to go through the category update process again within the next hour or so and, if you have not re-saved your listings that has the missing shipping services, they should be restored after that update is completed. Alternatively, you should also be able to post your listings is you re-select the desired shipping options.

I am not currently aware of any technical issues that would cause the "package dimensions" fields to be greyed when the shipping services and package size selected mandates that dimensions should be required. If you feel you are unable to enter package dimensions for a listing that should require package dimensions to be entered, please let us know by contacting our customer support department.

Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

quote:

Also, eBay has mad some significant changes to their package dimension requirements, so package dimensions must now be required for many more shipping services and package sizes than was previously the case. You can find the most up-to-date information on eBay's package dimension requirements on the following page of the eBay website: http://pages.ebay.com/help/sell/ship-calc-package.html

This link does not help atall. MOnday I could list without requiring dimensions, today I cannot.
The link you provided does not say why out of the blue, we now have to provide dimensions on small items.

k

Hi b*k*goods,

You're absolutely right. I'm going to have our technical team look into this issue as well and I'll post again to this thread when I have some additional information on the topic to share. I'm sorry that the link I posted previously was less than helpful; it has since been removed.

-Mike

I'm not able to list either.

Hi Community,

Update - The issue that was causing the "dimensions required" error message to be returned with respect to listings for which package dimensions should not be required should now be resolved. If you continue to receive that error message inappropriately, please let us know by contacting our customer support department.

-Mike

Another complainer here. Same problem with Int'l shipping options. Had some listings done yesterday and they are currently posting correctly, but unable to do any more today due to the shipping options snafu. When I do error check, I get a note at the bottom of the page that says: Error on page.

And, of course, my answer from support was to clear my cookies & cache and upgrade from IE 7.0 to 7.1. Bet that would really solve the problem.

Hi dontknowu,

The "Error on Page" error you are reporting is indicative of a browser error, and not necessarily an error with the Auctiva system. I recommend that you follow the advice that was given to your by our customer support team and continuing to follow up with them if that does not resolve the problem you are experiencing.

-Mike

Does this problem still exist for anyone? I'm still not able to list either because I'm getting the error message about shipping size, and options as well. I spoke to support about 3 hours ago and they said they were working on it, but I haven't seen anything as of yet. Does anyone know what is going on?

Posted June 03, 2008 02:04 PM Hide Post
I still can't list at all...here are my error messages:

eBay listing failed to pass validation for the following reason:

* At least one domestic shipping service must be selected when using calculated shipping
* Shipping options must be filled(selected),

This is the message I keep getting too. Very frustrating and I have been adding the package dimensions all along.

I just tried listing and I can't!! I'm assuming this has been going on all day?! I hope it is resolved by tomorrow.

For all those having issues with error on shipping I found a fix. The problem is with Firefox. If you go over to Internet explorer It will let you list the item just fine

Hi Haddon9!
After I posted this question I happened to see the thread about clearing cache and cookies (I'm using FireFox) I did this and it worked. I'm posting right now, hope this helps.
Thanks

Hi,

I had the same problem, and will try the Firefox clear fix.

Problem remains, and this is what happened to me: Appears to be a calculated shipping issue (inserting extra international shipping sections, then mixing them up, not recognizing deletions) AND a local pickup issue (when all shipping options are cleared, and local pickup is selected, system still throws messages flagging non-existent package weight entries).

I was able to list something just now using a workaround. Selected fixed cost shipping, got it up on ebaY, then revised it to what I really wanted. Laborious, but it worked.

I (and no doubt many others) have a support request in on the issue.

Thanks!

Are they having problems again with listing? Each time I select template it freezes my computer and will not let me list anything. It took over 6 hours today to list 2 items, now nothing. I can't even pull the site up. It just shows connecting. Same for trying to reach support. I can go to any website but Auctiva.

Any suggetions? I've had Auctiva for over a year, love what it offers but if I can't list anything with Auctiva what is the use in having it anymore.

Thanks

No problems on my trying to bring Auctiva website up. There is an alert which says: Auctiva's regularly scheduled Thursday night maintenance will be slightly extended tonight. The Auctiva site will go down for maintenance at 10:00 PM (GMT - 8) Pacific time and last for approximately 4 hours. But I was able to get site to load immediately.

Anyone still having problems? I can't get support because it will not let me connect to auctiva (tried on 3 different computers). I finally got one more item listed last night...that makes it 3 in 9 days.

I can't keep restarting my computer in hopes it will work. Any suggestions? I've already emptied the cache, temp files/folders, restart, Firefox, IE, etc. And that doesn't help.

No templates, no listing.

Frustrated....