CAN'T LIST AT ALL

I can't list either......no templates.

I'm getting the same thing! I will also file a ticket with support.

It won't even let me choose a template either! Can't list w/o a template!

Darn it, I'm finally ready to work and I can't.

And the site is s-l-o-w. I'm falling asleep here.

No templetes here either.

Hi Community,

Thanks for helping to bring this issue to our attention. The issue of the templates not showing up in saved listings or in the Auctiva template library is a known issue associated with the site update we are conducting and our technical team is currently working to address that issue. At this point, we anticipate this problem will be resolved within about 10 minutes.

I'm not familiar with the shipping options issue that has been mentioned in this thread so, if you are experiencing a technical issue with respect to your ability to select your desired shipping options, please let us know by contacting our customer support department.

Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Hi Community,

The issue that was causing templates to no longer show up in the listings and accounts of users has been resolved, so you should successfully be able to select templates for your Auctiva created listings at this time.

Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

ROCK ON! I LOVE AUCTIVA! ITS FIXED NOW!!

Templates are back. But the drop down for my shipping options is still missing so I cannot load cuz I keep erroring out.

I did file a support request with the templates and with the issue about shipping.

I have manually added options and they still don't appear in the Select drop down.

HELP

Well, I thought it was fixed, but I get the error message saying themplete I choose was unavailable at this time.

The templates are now working but I'm getting an error when I try to select First Class Int'l shipping. When I reopen the document the Int'l option is not checked even though I keep marking it PLUS it's now asking for an amount for me to fill in. I do calculated shipping and can't put in ONE amount since there's a different rate for each country. Why is this not letting me go forward?

Here's the message:

eBay listing failed to post for the following reason:

* Shipping options must be filled(selected), in the order they appear on the page, i.e. do not select a second shipping service if the first has not been selected.

Hi Community,

In addition to the issue with shipping services issue mentioned by Marjess above, we have also become aware that certain listings are failing due to an API error stating that "There was a problem with the selected template..." Our technical team is currently investigating both of these issues and I will post further updates to this thread as additional information becomes available.

Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I am having a different shipping related error - I have a 3 oz. package set to package/thick envelope with calculated shipping via First Class or Priority and Int'l First Class or Priority. When I try to schedule the listing I get the following error message:

eBay listing failed to pass validation for the following reason:

* Package dimensions (length, width, and depth) are required for at least one of the selected shipping services.

Hi Community,

Update - The issue with shipping services that has been discussed in this thread should be resolved in the near future. I'll post again to this thread when I have verified that this problem has been corrected.

-Mike

Hi Community,

Update - I am pleased to report that the issues described in my June 03, 2008 11:42 AM post to this thread have just been resolved. If anyone continues to experience further technical difficulties, please let us know by contacting our customer support department.

Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

When I try to prepare a listing I'm unable to put box measurements in listing [area is grayed out and unaccessible]. Have filed case report.

I am having trouble with listing as I get a message I need dimensions but I don't as it is a small package

I am having the same problem. All that I am listing is just a small bubble envelope but the only way to get my listing scheduled is to put something in the dimensions box so I'm just putting 8 x 10 x 2. At least I can keep going with that.

I still can't list at all...here are my error messages:

eBay listing failed to pass validation for the following reason:

* At least one domestic shipping service must be selected when using calculated shipping
* Shipping options must be filled(selected), in the order they appear on the page, i.e. do not select a second shipping service if the first has not been selected.

It looks like we are ALL having the same problem. Yup, same error message here too. I will keep making my listings, and SAVE.... hopefully the problem will be fixed soon.... dang it! And I was on such a roll, too!