I know Auctiva is updating but thought it'd be done - can't log in and list - anyone else?
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Yep...been trying all morning. Finally got logged in on the log-in page, then the first thing I click on, I get this again.
It's WAY too much trouble to fill out a 20-question support page for this.
Now I have to go to work, so I guess my listings in ebay will have to wait another day, since Auctiva has all my photos.
Thanks again, Auctiva!
quote:We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 7c69b051-4b67-455d-8b77-38ba6678afcc. Thank you.
It's WAY too much trouble to fill out a 20-question support page for this.
Now I have to go to work, so I guess my listings in ebay will have to wait another day, since Auctiva has all my photos.
Thanks again, Auctiva!
I filed a support request five hours ago and still no reply. I list weekly and I have 800 photos to upload and 90 items to list. This is my business and it's costing me time and money.
I appreciate maintenance is unavoidable but more notice and support is needed if valued users are to be retained.
I appreciate maintenance is unavoidable but more notice and support is needed if valued users are to be retained.
just got in! listed one which hasn't posted yet, but being patient!
I still can't log in. According to the maintenance window: The site may have brief intermittent periods of inaccessibility until 6 a.m. Wednesday.
Its past that and I have been trying for over an hour.
Its past that and I have been trying for over an hour.
I'm in and listing away, they are just not posting to Ebay - hope I'm not going to have to redo them 
I am in but none of my listings are posting to eBay. I am going to stop listing in case I have to redo them again. I hope someone is working on this!
thinking I'd better stop too - hate to redo - frustrating - guess I snap more photos or do laundery - hoping for a response - geez, what's the secret?
Still trying...
-me neither. I logged into the message boards here, no problem, but I get an error message every time I try to log into the main site.
So, I can't access my photos, period.
I get the same error message when I click on the 'report a problem' so, I can't report the problem, either (anywhere but here, where I doubt it will have any effect.)
So, I can't access my photos, period.
I get the same error message when I click on the 'report a problem' so, I can't report the problem, either (anywhere but here, where I doubt it will have any effect.)
The Scheduled Listings couldn't be listed.
Poor site, poor service.
Poor site, poor service.
Instead of driving myself crazy I figure I will try every twenty minutes...and the news is the same...I cannot get in.
Auctiva Support--please provide a reasonable updated projection of when the site will be up.
Auctiva Support--please provide a reasonable updated projection of when the site will be up.
they may just be backlogged and post when the maintenance is completed.... hope.
I have logged in. But the scheduled listings still couldn't be listed. I have filed a case, but no reply.
scheduled listings could be listed now. 
Unfortunately I still can't log in at all.
I've been trying to log in for hours now and keep getting an error screen with three links (two of which don't work)... anybody else having this problem? it's 11:30 EST where I am, and this is clearly outside the window for maintenance.. plus I can't get to the link to set up a tech support ticket. URGGH!
Hi Community,
Thanks for helping to bring this issue to our attention. The network maintenance our ISP conducted last ended up taking longer than we expected and we encountered some problems bring the site back up after it was completed. The issue that was preventing users from logging in was resolved just after the last post to this thread, so you should all be able to log in now.
We apologize for the inconvenience this issue has caused. If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Thanks for helping to bring this issue to our attention. The network maintenance our ISP conducted last ended up taking longer than we expected and we encountered some problems bring the site back up after it was completed. The issue that was preventing users from logging in was resolved just after the last post to this thread, so you should all be able to log in now.
We apologize for the inconvenience this issue has caused. If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
This seems to be an ongoing problem since we have to pay, I was told yesterday that there were no problems on AC end and have been unable to access anything once logged in and have gotten no help today. I can't even make payments via paypal without getting bumped back to AC, this is a problem I have encountered since having to pay. Maybe time to find a new site to use that works with Ebay and is not affiliated with it, when the AC name is not on listings they loose business, think it would get fixed. I am tired of this can't access what I pay for hmphhhh if I did that my store would be closed due to complaints
I am tired of sending requests for help that go unanswered I understand you are making updates but we pay for this service and are unable to utilize it. If these are the growing pains we the customer suffer then.....
quote:Originally posted by Auctiva Mike D.:
Hi Community,
Thanks for helping to bring this issue to our attention. The network maintenance our ISP conducted last ended up taking longer than we expected and we encountered some problems bring the site back up after it was completed. The issue that was preventing users from logging in was resolved just after the last post to this thread, so you should all be able to log in now.
We apologize for the inconvenience this issue has caused. If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike