Can't log into my account!

im having the same issue.

Same here...

Unable to log in Auctiva...help

This is the response from Auctiva support: "Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having. Auctiva website is under the routine maintenance due to which you might experience this issue. We are updating our site to remove the bugs and to add new features. This will certainly help our customers so they do not face any problems in the future. This process takes approximately 5 hours every Thursday night starting around 10:00PM PST (-8 GMT). But, it has been extended tonight for additional 3 hours."

Does anyone have the support email address. (the link doesn't work either)

Good God. I can't log in either. Auctiva is the WORST ever!! I have nothing but trouble with them on Fridays. So glad I switched to another site. I use Auctiva for a few things but I would never use them for listing again!!! And no customer support. It's rediculous!!

I sent a support request for all. Had to go in another way as the link provided did not work.

I have asked them to respond to this thread.

C'mon...we're busy. Thanks

according the support message they should be done at 6am pst.

so according to the response countryblue has, we should be up and running at 9am eastern.

very aggravating.

Try this link if needed...

I'll give it a little more time based on the other responses here. Thanks all.

http://www.auctiva.com/help/requesthelp.aspx

i agree-- it not quite 6 am here. have a lot to but just have to wait it out- could be worse i suppose.

9am EST and all is not well here....

still cant log in -its after 6.

Well its 6:07 and still cant log on, can't even get to the login screen the error message keeps coming up, any new info?

I just sent a support request asking them to post to forum.

I am having a very negative attitude now, so I'll try to hold my tongue/fingers on keyboard.

I do not understand NOW that we are paying for the service, the service has NOT IMPROVED, why AUTIVA IS MORE PROACTIVE and maintain all their users alert on the site as well as here!

This is latest email from Auctiva Support: "Thanks for following up with us regarding this matter. We are having a technical issue in our servers that was introduced while the Auctiva site was under routine database maintenance. Due to this reason, the maintenance is slightly extended tonight."

Our Engineers are diligently working to correct this issue as soon as possible but it is expected that the maintenance is will last for another two hours.

We apologize for any inconveniences this issue is causing and we appreciate your co-operation and patience in this regard.

I can't log on either....it's after 9 AM EST...
.

Hey Everybody- I was able to log on. Yeah!!!!!!

hey countryblue, are you taking that to mean 11:30 am eastern (gulp)?

Thats what their response said- but right after I recvd that I was able to log in!

I still can't get in.

I am in the UK, it's 1.30pm and I cannot log -in also.

Same Here - The System seems to be down but Instead of telling us that the system is down I keep getting an error Message - YUCK

I have been able to get. Was just editing profiles without a problem. Maybe it depends on where u are- different servers???

Just checked our charity acct & it works.

Thanks country. We've had no progress here. Must be different servers.