Can't mark my Paid listings as Paid!

tmpaulkMember

This question has been posted but not really answered. I have 6 closed listings in Auctiva that have been paid but I shows Awaiting Payment. I tried to mark them as paid but I get an error message that they can't be marked as paid. What is the underlying problem and is there something I need to do in order to be able to mark them as paid? Any help here would be greatly appreciated,
Thanks guys,
tmpaulk

5/3/061:48 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi tmpaulk,

There are a few circumstances in which items on the transactions page cannot be marked as paid because we cannot confirm the payment status with eBay. Unfortunately, there's not really anything you can do about it.

We'll be revamping our transactions page for our phase II release later this year butm until then, your My Ebay page is probably better sutied for tracking the payment status of transactions.

-Mike

5/4/0611:51 AM

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