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I have been trying for two days to send a support request, but I keep getting:

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>



I have tried from 3 different computers with the same result. I need to change my username, but more importantly my sales information is not updating in Auctiva from Ebay.
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I thought they might post here but this is the reply I got from Jack S.:

quote:
Hi,

We apologize for the inconvenience you have faced. All the servers at Auctiva are up and are working totally fine. It could have been a browser issue. So I request you to delete all cookies and temporary internet files and then try again.

Additionally I would suggest you to try using an alternate web browser. I recommend using Internet Explorer 6.0 or Firefox. If you are using one, you may try the other.
A free download of Mozilla firefox is available at
http://www.mozilla.com

Let me know if the problem still persists at your end.

Thank you,
Auctiva Support.
Hi OEMOutlet,

I just attempted to file a support request from your account and I received the same error message so this does appear to be account related. I also forwarded the issue off to our engineering department for them to investigate.

You can go ahead and ask your support question here in the mean time and I'll be sure to check this thread later today.

-Mike
I'm having the same problem. My buyers are having trouble paying with PayPal. They keep getting directed to the Auctiva site which then refuses the payment. I'm at my wit's end. I get emails from Mail Server returning my invoices for long, convoluted technical reasons that refer to Auctiva. I copied the message and pasted into an Auctiva support message which was refused. Not only can I not find out why my buyers are having so much trouble with Auctiva on PayPal payments, I can't even report the problem. Somebody, please help! This has been going on all week and we're all frustrated.

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