Can't view preview of custom template

gail8180Member

Hi!

I have added a custom template to my Auctiva and I keep getting this error when I try to preview:

>>An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

When I look at the template in the practice board it looks fine.

http://www.practiceboard.com/?2916209

Please, can someone tell me what I am doing wrong?

Thanks!

1/22/068:06 AM

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Original Post

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auctivadavidAuctiva Support

Hello,

Are you still having this problem? Which page were you seeing this on? I tried previewing your template from the create template page, the manage template page, the template selection page and the listing page and didn't see any problems.

-- Auctiva David

1/23/061:07 PM

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gail8180Member

Hi!

Could you see the template? I'm still getting the same message and can't view the template.

I went to:

Manage custom templates>preview

keep getting the msg and can't preview.

Thanks,

Gail

1/23/064:36 PM

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auctivadavidAuctiva Support

Hi Gail,

I have found your problem, it was with the custom template title. It had two spaces in between the last two words. It is silly that
such a thing should cause an error.. but at least now you can use the template