Cannot list : API error (title, description and/or ebay policy violation) ????

ji-fashion-lineMember

Have 2 eBay ID's, thus also 2 different Auctiva Stores and 2 different email adresses. Ebay token already generated for the 2 Stores.
First Auctiva Store I use already long time without problems. But now with my second Auctiva Store I cannot list any item. So frustrating ! Anyone can help me please ?
Here is the error message of Auctiva :

"eBay has not posted your item due to title, description, and/or eBay policy violation. Please contact Auctiva support for more information on why your listing has failed to post."

1/12/0811:46 PM

❤️ 0

Original Post

Replies sorted oldest to newest

tazfrompaMember

Hi you are not providing enough information to help you here. This could be a VERO problem or a problem associated with a new account with low feedback.
What are you trying to list?
Possibly your best bet is to file a support request VIA the help page on Auctiva.

1/12/0811:54 PM

❤️ 0

ji-fashion-lineMember

Hi TazFromPA,
Thanks for your quick answer. Changed the title already many times. Is not helping. This is new account with no feedback yet. Listing of handicraft. Support request via Auctiva also done, still waiting for their answer.
What is VERO problem ?

Thanks
Ji

1/13/0812:10 AM

❤️ 0

tazfrompaMember

VERO is Verified Rights Owner, comes into play with items that are heavily counterfeited, If you are trying to list some items as three day listings that are covered under VERO they will only post if done as 5 day or more,

1/13/0812:21 AM

❤️ 0

member8880Member

Your API error says not only title, but also 'description, violation of ebay policy'. If you're selling handicraft, I almost doubt it's the title. Are you comparing it to a brand name in the title? Are you accepting cash or Western Union transfer as payment? The problem could be just about anything....can't really say without seeing it.

1/13/0812:28 AM

❤️ 0

ji-fashion-lineMember

Hi member_8880,
Thanks for responding. Yeah I also don't think it is problem in title or description. Title about necklace in silver sterling 925 (same in description). Only payments via Paypal, Moneybookers or bankaccount is possible. I changed also already the category but still same problem. Really no idea what's all about here. Hope from Auctiva Help soon.
Best regards,
Ji

1/13/081:05 AM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...