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Please help this is my first time buying insurance through auctiva!

When I go the page where I am suppose to purchase insurance it only shows the price of the item. It does not show the cost of shipping. I push the update button but nothing changes. It there is any way for me to manually adjust the figures to include the price of shipping in the amount covered. (In case it matters the buyer paid by paypal).
Original Post
I am very dissapointed. I have purchase insurance directly from auctiva's insurance provider; not only do they allow you to include the cost of shipping in the amount covered but they also allow you to combine multiple auctions.

I wanted to buy it through auctiva because I love the services they provide. Hopefully they will improve the process of buying insurance.
Hi,

Normally the shipping price will be in the box and included into the ins. I checked with auctiva about the shipping fee included in total ins amount and IT SHOULD be included.

But, there seems to be a glich / bug in auctiva ins area at the moment because it is not including teh shipping fee. They know about it because I sent in a request to the help desk. They are looking into I think. ?

I just bought the ins without the shipping fee included on the last sale, my shipping was only 3 bucks, so it was not a big deal on this sale. But of course if your shipping fee is higher then you would want the ins applying to it.

I would put a request in to the help desk, give them the auction number and total ins req etc.

They might be able to do it for you from thier end. Let me know how you get on, cos this seems to be happening alot lately.

Carol.

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