Clearer details on how relisting profiles work

philthycollinsMember

So, I create a relisting profile that lowers my item by $.25, and relists for 3 days, if NONE sell. And this profile quits relisting, when the price drops below $2.

So, let's say I have quantity 10, and the price is at $3, and 1 sells.
Therefore, the relisting profile will not fire...cuz one sold.

Now, I manually go in, and relist it, with a new quantity of 9, for 3 days @ $3. I perform this manual relist, via eBay (not via Auctiva).

What happens at the end of 3 days, if NONE of those 9 sell?

Will Auctiva relist it, or not?
Basically, I'm wondering if the relisting profile unhooks itself, as soon as I perform a manual relist of an item. Would the behavior be different, if I'd have performed that manual relist via Auctiva?

3/30/1310:16 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi PhilthyCollins,

Thanks for contributing to our forum. If you manually relist an item that was originally posted with an Auto Relist profile, the profile which was previously in place will effectively be removed from the listing - regardless of whether the manual relist was done from your Auctiva Closed Listings page or directly through your eBay account.

If you would like your Auto Relist profile to remain in effect under the circumstances you described, you would want to repost the item with a new quantity of 9, for 3 days @ $3) anew from the Saved Listings page within your Auctiva account.

I hope this clears things up. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

4/1/138:48 AM

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