I asked this question last night--similar anyway, no response. I want to purchase insurance for an item, but it hasn't shown up on my transactions page. It was paid on 2/12. Looked this morning, and the listing is still in my active file (through Auctiva)! What's up with that Auctiva? I wanted to give you some business for all you've done for your customers, but it looks like I'll have to purchase insurance throught the post office. I need to ship this morning, so if I don't get an answer soon, I will just buy insurance through USPS. Item #5654734055 Thanks to anyone who posts a response~~~
Original Post
Hi annkate,

It can often take quite a while for closed eBay listings to be imported into the Sales -> Transactions page. If you wish to purchase insurance for an item that has not showed up yet, just file a support case using the appropriate link on our help page and we'll apply the insurance via our back end.

We appreciate you using Auctiva Shipping Insurance=)

-Mike

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