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Hey fellow Auctiva users - has anyone seen this or does anyone have a fix for this?

I've been creating listings using variations for multiple sizes of the same product for quite a while now with no problems; but not today.

I'm trying to list a new blouse. I created my variations as I normally do (in this case 1X, 2X and 3X) I then went into the "Custom item specifics" and identified "Size Type" (Plus), sleeve, color etc.

Now, because I've identified my sizes in the variations, I normally don't see the Size (Womans): dialog box under "Size Type" and I didn't today (so far, everything's normal, right?)

When I went to post the item, I received the following error:

eBay listing failed to post for the following reason:

Please enter values for all fields marked with '*' in your Custom Item Specifics: Size (Women's)

Keep in mind that "Size (Women's)" wasn't even displayed (because my size variations were already entered)


I deleted the variations and in the "Size (Women's)" I entered "Multiple Sizes Available" (this has always worked on eBay when I have to go in and make changes to older listings) Then, I went back in and added my variations again. When I went to post the item, I got this:

eBay listing failed to post for the following reason:

There is a conflict between your item variations and custom item specifics. The following custom item specifics cannot be used when an item variation of the same type is in use. Please remove these custom item specifics and try again. [ Size (Women's) ]

It seems I'm stuck in an infinite loop: If I create size variations, I'm prompted to include size but get an error message. If I don't include size with variations I get an error message!

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Hi Jayboid,

Thanks for posting about your experience here. The problem you described was occurring due to a technical issue that we became aware of which was blocking sellers from posting multi variation listings which use attributes as variants that would otherwise be required item specifics.

We just released a change to our site to correct this problem earlier today, so you should now be able to successfully post these items through Auctiva once again without encountering these errors.

We apologize for any inconveniences this issue may have caused. If you need any further assistance with your account, please contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option.


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