Constant Time Outs and Error Messages

Not entirely sure if anyone did anything but as of 16:30 BST I seem to be able to view the page and have been since around 13:00.

Hello Barrie -

Apologies for the delayed response. 

There was an issue yesterday that came up regarding the Image Management area of accounts which was widespread.  Our engineers were able to resolve the issue yesterday afternoon and that area of accounts is operating normally again.  You should have been able to resume your usual activity at that time and it sounds like you were able to do so.

Should you encounter further difficulty, please don't hesitate to file a support case from under the Help tab of the site letting us know the details.  Please include either a screenshot or the full text of any error message if you encounter one so we can investigate further.

Apologies for the inconvenience this has caused.

- Craig

Hi The same error message is appearing today, 10-31-20.  I can't work on any listings because I am unable to delete images and would go over my limit as a result.  I use Google Chrome.

This is the message:

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 6aa9f98a-d601-4852-8c9f-acacc4176b9f. Thank you.

Hi sylvanbelle,

Thanks for reaching out! We've identified and resolved the issue, and everything is working normally. Should you encounter further difficulty, please don't hesitate to file a support case from under the Help tab of the site letting us know the details.  Apologies for the inconvenience this has caused.

-Nick