Tagged With "message"

Under shipping policy in Auctiva I get this message: "Please add business policies on eBay and sync with Auctiva before using this tool." I went to ebay and created some business policies. Now how do i sync them with ebay so I can choose which one I want in Auctiva?

Hi, I am also looking for an answer to the same question. I've received this same message and unable to post any listings.

Hello, I don't know for sure if this will work for you, but I was getting the same messages and I disabled my pop-up blocker and now things seem to be working again. Hope this works for you, too.

I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.

I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....

I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.

Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...

Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.

Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...

Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!

eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.

Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!

Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...

Have the issues above been resolved? Specifically, the shipping business policies issue? I have named, edited and created new eBay shipping policies, but all that is showing in my Auctiva drop-down for shipping is gibberish. I have updated both my token and my eBay preferences, and it does not seem to have made a difference.

Hello Ed - There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues. Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible. If you have not already tried clearing your browser cache to ensure that...

Thank you.

I'm getting constant error messages in red boxes when trying to view Images-->Manage. Had them intermitently for a couple of weeks now but the last two days I've had virtually nothing but the error message and been unable to view the page. I've tried filling a support case and used online chat support yesterday which seemed to fix the issue for a couple of hours but I've been unable to use the page all day today. I've tried clearing cache and I've tried Opera, Firefox and Edge and neither...

Hello Barrie - Apologies for the delayed response. There was an issue yesterday that came up regarding the Image Management area of accounts which was widespread. Our engineers were able to resolve the issue yesterday afternoon and that area of accounts is operating normally again. You should have been able to resume your usual activity at that time and it sounds like you were able to do so. Should you encounter further difficulty, please don't hesitate to file a support case from under the...

Not entirely sure if anyone did anything but as of 16:30 BST I seem to be able to view the page and have been since around 13:00.

Hi The same error message is appearing today, 10-31-20. I can't work on any listings because I am unable to delete images and would go over my limit as a result. I use Google Chrome. This is the message: We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID#...

Hi sylvanbelle, Thanks for reaching out! We've identified and resolved the issue, and everything is working normally. Should you encounter further difficulty, please don't hesitate to file a support case from under the Help tab of the site letting us know the details. Apologies for the inconvenience this has caused. -Nick

I am having the same problem. ultra pixel survive

Hello Felix - Please be aware that this tread is a few years old so the issues described here were resolved some time ago. If you have enabled Business Policies on eBay and they are not reflecting correctly in your account, please select eBay from the My Account menu and then click the button to Update eBay Preferences. If you continue to experience difficulty, please feel free to file a support case letting us know what you have tried and where you are running into difficulty so our agents...

You can disable them by visiting the business policies page on eBay. Then, log back into Auctiva and click on “Update eBay Preferences” on your account page . This will then update your account to no longer use the Business Policies. I've done this, but my eBay Business Policies are not syncing to Auctiva.

Hello Everything-Emporium - It is unclear what may be occurring for you. If you have disabled the business policies on eBay, Auctiva would not be able to sync to them. If you are having trouble with business policies updating for your account, it would be best for us to have a look in the account at what may be occurring. Please file a support case from under the Help tab of the site letting us know what you are attempting to do, the steps you have taken thus far and what the end result has...