Tagged With "Auctiva"
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Can't cancel old Auctiva account to make a new one
No matter what I do, I can't seem to get rid of my old account linked to ebay so I can make a new account with another ebay username. I think I tried everything. If anyone has an answer to this, please let me know.
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Introducing The Auto-Lister - The easy way to expand from eBay to Amazon
Hello everyone, I’m very happy to announce that the Auctiva Auto-Lister is now available! With the release of this new feature, you now have the ability to push your eBay products over to Amazon with just a single click. Not only does the Auto-Lister make it easy to expand from eBay to Amazon, but it also gives you the ability to use Auto-Synced Quantity right from the get-go so that you can expand to a new channel without worrying about overselling. How Does It Work? First, make sure you’re...
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Auctiva's COVID-19 Preparedness and Response
Here at Auctiva, we take your business very seriously. As the situation around COVID-19 (Coronavirus) continues to evolve, we thought it would be helpful to share the steps we are taking to provide a healthy environment for our employees around the world, as well as ensure there is no impact to our service, support and most importantly, you, our customers. Our web based platform is hosted in multiple data centers and is designed to operate without interruption ensuring the system and...
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Auto Relisting Not Working
Auctiva is not relisting all of our listings. Anyone else having the problem with Auctiva not re-listing items?
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Please add business policies on eBay and sync with Auctiva
Under shipping policy in Auctiva I get this message: "Please add business policies on eBay and sync with Auctiva before using this tool." I went to ebay and created some business policies. Now how do i sync them with ebay so I can choose which one I want in Auctiva?
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Auctiva 101 Webinar
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Auctiva 101 Webinar
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Auctiva 101 Webinar
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This not was intended for the management, however their system is down and provides an error when the send button it pushed
I have been Ill to the point I was unable to list on ebay for over 2 months. I listed a few items and it did not add the scrolling Gallery. I went in and changed the settings and it sail that it will list any new items but can do anything with the items already listed. I thought I was in Good Standing with Auctiva, is there a problem with my account or. Respectfully, Jim Price Jenuine-motor
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The CSV Bulk Editor is now available!
Hello community! I'm very happy to share with everyone that the CSV Bulk Editor is now available in Auctiva Multi-Channel plans. With this new tool you now have the ability to bulk edit thousands of listings, across both eBay & Amazon with a single CSV file. We specifically designed this tool for medium to large volume sellers who need to make quick quantity or price adjustments to various listings across multiple marketplaces. Interested? Here's how it works: First, make sure you're...
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Re: Can't cancel old Auctiva account to make a new one
Hello Bobkimballart - I am sorry to hear that you have run into difficulty with an old account. It sounds like that account still has the token from our side, so you are unable to create a new Auctiva account and link it to the eBay account that has been linked to the old Auctiva account. You can only have one Auctiva account linked to a particular eBay account, so this seems most likely. Our support team can assist you. Please file a support case from under the Help tab of the Auctiva site...
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Re: Please add business policies on eBay and sync with Auctiva
Hi, I am also looking for an answer to the same question. I've received this same message and unable to post any listings.
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Re: Please add business policies on eBay and sync with Auctiva
Hello, I don't know for sure if this will work for you, but I was getting the same messages and I disabled my pop-up blocker and now things seem to be working again. Hope this works for you, too.
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Re: Please add business policies on eBay and sync with Auctiva
I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.
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Re: Please add business policies on eBay and sync with Auctiva
I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....
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Re: Please add business policies on eBay and sync with Auctiva
I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.
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Re: Please add business policies on eBay and sync with Auctiva
Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...
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Re: Please add business policies on eBay and sync with Auctiva
Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.
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Re: Please add business policies on eBay and sync with Auctiva
Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...
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Re: Please add business policies on eBay and sync with Auctiva
Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!
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Re: Please add business policies on eBay and sync with Auctiva
eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.
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Re: Please add business policies on eBay and sync with Auctiva
Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!
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Re: Please add business policies on eBay and sync with Auctiva
Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...
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Re: Please add business policies on eBay and sync with Auctiva
Have the issues above been resolved? Specifically, the shipping business policies issue? I have named, edited and created new eBay shipping policies, but all that is showing in my Auctiva drop-down for shipping is gibberish. I have updated both my token and my eBay preferences, and it does not seem to have made a difference.
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Re: Please add business policies on eBay and sync with Auctiva
Hello Ed - There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues. Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible. If you have not already tried clearing your browser cache to ensure that...
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Re: Auctiva Multi-Channel 101 Webinar
Hi, i am interested in multi channel webinar but i can not follow the schedule, can you pls send me a link to the youtube or any tutoral i can learn at my own time? Regards Minhy Phan
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Re: Auctiva Multi-Channel 101 Webinar
Hello Minh Y - Unfortunately, at this time, we do not have the multi channel webinar available via YouTube, but we intend to have one available in the near future. You are welcome to subscribe to our YouTube channel so you could receive notifications when we post this or related videos. Apologies for any inconvenience this may cause. - Craig