Tagged With "Auctiva"

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Auctiva 101 Webinar

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Auctiva 101 Webinar

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Re: Auto Relisting Not Working

auctivacraig ·
Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...
Topic

Auto Relisting Not Working

poopppy ·
Auctiva is not relisting all of our listings. Anyone else having the problem with Auctiva not re-listing items?
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Re: Auto Relisting Not Working

poopppy ·
Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.
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Re: Auto Relisting Not Working

auctivacraig ·
Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig
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Re: Auto Relisting Not Working

lww ·
No problems here with auto re-listing.
Event

Auctiva 101 Webinar

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Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...
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Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...
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Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
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Re: Auto Relisting Not Working

rockoman3803 ·
Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...
Topic

Can't cancel old Auctiva account to make a new one

bobkimballart ·
No matter what I do, I can't seem to get rid of my old account linked to ebay so I can make a new account with another ebay username. I think I tried everything. If anyone has an answer to this, please let me know.
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Re: Can't cancel old Auctiva account to make a new one

auctivacraig ·
Hello Bobkimballart - I am sorry to hear that you have run into difficulty with an old account. It sounds like that account still has the token from our side, so you are unable to create a new Auctiva account and link it to the eBay account that has been linked to the old Auctiva account. You can only have one Auctiva account linked to a particular eBay account, so this seems most likely. Our support team can assist you. Please file a support case from under the Help tab of the Auctiva site...
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Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Under shipping policy in Auctiva I get this message: "Please add business policies on eBay and sync with Auctiva before using this tool." I went to ebay and created some business policies. Now how do i sync them with ebay so I can choose which one I want in Auctiva?
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.
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Re: Please add business policies on eBay and sync with Auctiva

Pot O' Gold Web Auctions ·
Hello, I don't know for sure if this will work for you, but I was getting the same messages and I disabled my pop-up blocker and now things seem to be working again. Hope this works for you, too.
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Re: Please add business policies on eBay and sync with Auctiva

crystal3 ·
Hi, I am also looking for an answer to the same question. I've received this same message and unable to post any listings.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...
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Re: Please add business policies on eBay and sync with Auctiva

Special4me2 ·
I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....
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Re: Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!
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Re: Please add business policies on eBay and sync with Auctiva

rolliebenson ·
I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...
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