Skip to main content

Tagged With "Auctiva"

Everything
Comment

Re: Auctiva Multi-Channel 101 Webinar

parry12 ·
cannot access auctiva construction site message but billing still arrives
Comment

Re: Auctiva Multi-Channel 101 Webinar

Auctiva Natasha ·
Hi @parry12 , Sorry about that! Our site is actually up and running, that "construction site" message is just a little sticky. If you clear your browser cache or use an incognito window you'll be able to access the site. Best, Natasha
Comment

Re: Auctiva Multi-Channel 101 Webinar

parry12 ·
Come again in English. I have been with ebay since 2010 and autiva shortly thereafter. At 82 years old I still have all my faculties but I gather you want me to remove my protection and then be able to list with you agency again. Please clarify!
Comment

Re: Auctiva Multi-Channel 101 Webinar

auctivacraig ·
Hi Parry12, We are not asking you to remove any sort of protection to access your account, we're asking you to clear the cache of your browser as it seems to be holding the page from the maintenance message. Browsers typically cache some parts of website data to allow them to load pages faster if you return to them, and it sounds like your browser is holding that message page instead of allowing the site to load as it should. If you clear the cache of your browser you should then be able to...
Reply

Re: Auto Relisting Not Working

auctivacraig ·
Hello Poopppy - We are aware of a very intermittent issue that has affected a small number of accounts where there have been issues with Auto Relist profiles which appear to be a result of delays in communication between us and eBay. Our engineers are seeking a solution for the difficulty. If you have not already done so, please file a support case regarding this with a few examples by item number where you have run into this issue so we can pass that along to our engineers. When more...
Reply

Re: Auto Relisting Not Working

poopppy ·
Thank you. Any idea how long this is going to take to correct? Each day I am having less and less listings due to the autolisting not working on all our listings.
Reply

Re: Auto Relisting Not Working

auctivacraig ·
Hello again - At this time there is no new information available as to when this issue will be fully resolved. Our engineers have made some steps towards a resolution and are continuing to work on the issue. If you have a support case filed about this, it will be updated as soon as more information becomes available and I will also update this thread when we know more. Apologies for any inconvenience this causes. - Craig
Reply

Re: Auto Relisting Not Working

lww ·
No problems here with auto re-listing.
Reply

Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
Reply

Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the support system. It looks like the ticket did not show appropriate for the support team when it was imported into the new system. For this, I apologize. I have reviewed the ticket you filed...
Reply

Re: Auto Relisting Not Working

rockoman3803 ·
Im having a problem and sent a support ticket last week, No response, I've never needed support with Auctiva, I've relied on EBAY with this automatically relisting two items that are not for sale and not even in my possesion any longer. EACH had its own reason i needed to end. Going on since March 2018 or more. EBAY spent countless months back and forth letting me know they are working on it, finally they discovered its not on Ebays end its on Auctiva's end. I've actually sent two request...
Reply

Re: Auto Relisting Not Working

auctivacraig ·
Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post, but as you have posted the identical post, I am providing the reply again. I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to locate with your username associated with it was filed under our Auctiva Commerce product as opposed to the Auctiva product and it was filed during our recent upgrade to the...
Reply

Re: Auto Relisting Not Working

rockoman3803 ·
Craig, I thank you for the directions, so simple, so many many hours of wasted time for Ebay and myself. It never occured to me that it could be on the Auctiva end, and apparently never occured to Ebay because they took so much time with me. They would try and end it and we would watch it pop up again and again. 'I'd say, "Did ya See It, they would say "No" it looks like its gone........"Wait....it just showed up again, Let me try another way" I followed the instructions exactly as you gave...
Reply

Re: This not was intended for the management, however their system is down and provides an error when the send button it pushed

auctivacraig ·
Hello Jim, Without going into too much detail regarding the specifics of your account, the account does appear to be fine and I have gone ahead and run a command to have the scrolling gallery appended to your active listings where there is no gallery. Please keep in mind that we would not be able to add the gallery to listings where there was partial gallery code or if there is a reason eBay would not allow edits to occur. Please give the command up to a few hours to have the gallery on your...
Reply

Re: Auto Relisting Not Working

norcalseller53 ·
I am also having problems with auto relisting not working. I have several items as 7 day auctions with an auto relist profile. When the items end they do NOT relist and I have to manually go in and re-schedule the postings. Oddly enough I did have ONE item that did relist. I have checked my "Closed" folder and do not see any items there that end without selling. Furthermore, there are some recent sales that do not show up in the closed folder either. Any thoughts??
Reply

Re: Auto Relisting Not Working

auctivacraig ·
Hello Norcalseller53, I am sorry to hear that you have encountered difficulty with auto relists. At this time, I am not aware of any issues on our end that would prevent an Auto Relist profile from operating correctly at this time so it is unclear what may be occurring for you It sounds like it would be best for our agents to have a look in your account at the profile settings and at some of the listings that have had this issue so we can figure out what's going on. Please file a support...
Reply

Re: Introducing The Auto-Lister - The easy way to expand from eBay to Amazon

Auctiva Natasha ·
Interested? Check out our demo video of the Auto-Lister here on YouTube .
Reply

Re: Photos Not Posting to Ebay Gallery

mamma23 ·
items relisted from ebay allso have no picture , ebay problem maybe
Topic

Photos Not Posting to Ebay Gallery

Ebay Seller ·
Also having trouble with images not posting to Ebay on the gallery! The fix tool on Ebay doesn't help! Anyone have another solution! All my listings both relists and new listings have no gallery pics. Auctiva says they have no knowledge of a problem and Ebay doesn't either. When someone figures it out please post the fix. I have over 50 listings posted without pics and will have at least another 20 by Monday. Thanks,!
Reply

Re: Photos Not Posting to Ebay Gallery

sir_Paq ·
I have the same issue listed few items on Friday - no gallery pics, tried today still the same. Same problem occurs with items that were listed correctly on eBay but were ended and relisted. It only worked once for me, for item swith one picture only. https://www.ebay.co.uk/sch/m.h...ar-parts&_sop=10
Reply

Re: Photos Not Posting to Ebay Gallery

bethofvt ·
Everything I listed after 5 pm on Friday is missing pictures. It appears to be Auctiva issue because when I delete pics and upload via EBay, it works fine. I do not have time to do that for dozens of listings
Reply

Re: Photos Not Posting to Ebay Gallery

shadow22 ·
Same here all my listings do put the ebay gallery picture, I have to manually revise each ebay listing to remove, and then add the pictures, then the gallery picture is there, this is such a pain!
Event

Auctiva Multi-Channel 101 Webinar

Event

Auctiva Multi-Channel 101 Webinar

Event

Auctiva Multi-Channel 101 Webinar

Event

Auctiva Multi-Channel 101 Webinar

Topic

The multi-channel CSV Bulk Import tool is now available

Auctiva Natasha ·
Hi everyone! Great news... the CSV Bulk Import tool is now available in Auctiva Multi-Channel! With this new addition, you now have the power to create thousands of new product listings and activate them on multiple channels, such as eBay and Amazon, with a single file. We've designed the CSV Import template file to be simple and easy to fill out; rather than providing every single product detail, you only need to provide minimal product information, such as your SKUs, GTINs (like UPC, EAN...
Event

Auctiva Multi-Channel 101 Webinar

Reply

Re: Just getting started - why are edit buttons on closed listings grayed out?

Auctiva Jeremy ·
Hello TreasureHotel - Thank you for reaching out! If you are trying to edit and relist an item from the Closed Listings page that was previously listed or relisted on eBay then unfortunately the 'Edit and Relist' button will be greyed out. If you did create this listing using Auctiva you should be able to find it within your Saved Listings page and you can edit and post it from there. If the ended listing is roughly less than 90 days old you can also import the Closed Listing into the Saved...
Reply

Re: Just getting started - why are edit buttons on closed listings grayed out?

Auctiva Jeremy ·
Hello again TreasureHotel, You can import multiple listings at a time via the Closed Listings page. You just have to click on the checkbox next to the thumbnail image and click on Import towards the top left of the page. Again, please advise we can only import listings that have not been deleted on eBay's end. Listings that are imported can be edited in bulk using the Advanced Edit tool on the Saved Listings page. We can also post listings in bulk within the Saved Listings page. If you have...
Topic

Just getting started - why are edit buttons on closed listings grayed out?

TreasureHotel ·
Hi, everyone. I'm just wading into the Auctiva program and can't seem to start with a simple relist of a closed item on eBay. My closed "unsold" listings are showing up in Auctiva, but the edit button to the far right is grayed out. How do I edit this listing (to add Auctiva profile, change price, etc.)?
Reply

Re: Just getting started - why are edit buttons on closed listings grayed out?

TreasureHotel ·
Hi, Jeremy. So you're telling me I have to physically type in in every one of my eBay listings and that your import feature won't help me to relist these items?
Event

Auctiva Multi-Channel 101 Webinar

Event

Auctiva Multi-Channel 101 Webinar

Comment

Re: Auctiva Multi-Channel 101 Webinar

Amaasteroid5 ·
Thank you, must be very informative!
Post
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×