Hi, everyone. I'm just wading into the Auctiva program and can't seem to start with a simple relist of a closed item on eBay. My closed "unsold" listings are showing up in Auctiva, but the edit button to the far right is grayed out. How do I edit this listing (to add Auctiva profile, change price, etc.)?
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Hello TreasureHotel -
Thank you for reaching out! If you are trying to edit and relist an item from the Closed Listings page that was previously listed or relisted on eBay then unfortunately the 'Edit and Relist' button will be greyed out.
If you did create this listing using Auctiva you should be able to find it within your Saved Listings page and you can edit and post it from there.
If the ended listing is roughly less than 90 days old you can also import the Closed Listing into the Saved Listings page.
I hope this was helpful and should you encounter further difficulty or have any other questions, please don't hesitate to file a support case from under the Help tab of the site letting us know the details.
Hi, Jeremy. So you're telling me I have to physically type in in every one of my eBay listings and that your import feature won't help me to relist these items?
Hello again TreasureHotel,
You can import multiple listings at a time via the Closed Listings page. You just have to click on the checkbox next to the thumbnail image and click on Import towards the top left of the page. Again, please advise we can only import listings that have not been deleted on eBay's end.
Listings that are imported can be edited in bulk using the Advanced Edit tool on the Saved Listings page. We can also post listings in bulk within the Saved Listings page.
If you have the listings created already you will have to search them by the title of the listing within the Saved Listings page.
If you are having difficulties with this please file a support ticket with the details and our team will get to you as soon as we can!