contact customer support

Hi there -

Try clearing your cache via the following process, then try again:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Let me know if this works -

Cara

Cara, Thanks for the quick reply, however I am still "buttonless". I can still fill out the form but I have no one to send it to!

Hi vintagetemptations,

I'm sorry to hear that you are still unable to see the "Submit" button on the support request form. I checked each of our servers and this button is appearing on my end, so I suspect you must not have emtied your cache properly. If you had multiple browser windows open when you tried to clear your cache, that is most likely the reason.

If you are still unable to file a support request via the link on our "Help" page for any reason, please visit http://support.auctiva.com

-Mike