Hi Community,
The issue being discussed in this thread is still being investigated and I'm not quite sure when it will be resolved yet. From what we can tell, this issue is affecting about 2% of our counters and figuring out what is different about those accounts/listings that is causing this behavior is proving to be a more difficult task than we had hoped.
I'll post further updates on this issue to this thread as additional information on this situation becomes available. Thanks for bearing with us.
-Mike
They're back! They're back! I just checked my auctions and the hits are showing! Thank goodness. I hope they stay.
Hi Community,
Update - While we were never able to find a problem with our code that would account for this behavior, based on feedback we have received from customers (or lack thereof) the past couple days, it seems likely that this problem is no longer occurring.
We ended up updating the hit counts for the users who filed support cases manually and it seems like that may have caused them to start updating automatically again. However, we will definitely be interested in investigating this situation further if the problem is still occurring.
If you are still experiencing this problem, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Update - While we were never able to find a problem with our code that would account for this behavior, based on feedback we have received from customers (or lack thereof) the past couple days, it seems likely that this problem is no longer occurring.
We ended up updating the hit counts for the users who filed support cases manually and it seems like that may have caused them to start updating automatically again. However, we will definitely be interested in investigating this situation further if the problem is still occurring.
If you are still experiencing this problem, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike