I want to transfer our website over from our current provider, Because I feel that Auctiva has a lot to offer at a reasonable price. BUT I AM TRULY CONCERNED ABOUT THE CUSTOMER SERVICE ISSUE. We have had a problem for over three days now, We cannot even get them to fix it. It is only a minor one. we accidently shut down our store, becasue the name was wrong, so we want to correct it. So we figured that just close it and reopen it. Well we could not do that and re open it., SO we sent a ticket to the support team about this. HERE we are three days later and still no resolution., I dont feel that it should be that hard of a fix. Based on some thing this small, DO I really want to change companies. If they cannot fix this / ANYONE have any feed back.