Deliver to & free shipping help

newseller21Member

Hey guys,

I have (literally) only just started using Auctiva. I have a couple of probably really stupid questions... but hoping someone can help me

I have completed my listing as comprehensively as possible. When I preview the listing a couple of pieces of information are missing:

--> The estimated delivery dates/times are blank. (I have scanned the shipping profile again and again but I just can't seem to find the tabs to enter this information ??? )
--> The deliver to: is blank (even though I've chosen Australia in the listing
--> Although I have selected 0.00 for free shipping, instead of saying 'FREE' is just says 0.00 when I preview.

I have been to the FAQ's but can't find it and I can't be assed waiting for the Webinar or some such. someone help!

Mark

12/6/124:44 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Mark,

Thanks for contributing to our forum. I reviewed the issues that you mentioned and confirmed that they are limited to the preview page, so you can go ahead and post the listings you have created and they will reflect the correct shipping details and deliver time when the reach eBay.

I will bring these new preview page issues to the attention of our technical team so they can be addressed with a future update to our site.

We apologize for the confusion this has caused. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

12/6/1211:04 AM

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