Description Editor Problem. No Design Center. Can't Edit.

bobwho7Member

Been trying to list for 3 days, but am having trouble with the description editor.

I click on Standard, which shows "null" and a blank page. I can paste the text, but the appearance is different from the original Word auction description and I am unable to edit it on the Standard screen; there is no Design Center/edit toolbar like in the past; no “maximize” icon; cannot go from Standard to HTML; and there is nothing to edit in the Full Size Editor.

Everything seems to work fine on Auctiva’s auction page, except for the description text, although when I checked recently posted auctions, their description was blank (but the description looked fine when viewing from eBay).

I’ve always pasted from Word without a problem until I got this new computer – I would paste and then get a message about allowing/not allowing something or other, then had to paste again in a new screen that would appear. This computer has Windows 7 and IE, although that is the same as on the laptop I used a week ago to post auctions with no problem.

TIA for all suggestions and ideas you may send my way… Have a wonderful holiday week-end!

5/23/131:22 PM

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trinketsMember

Try using a different browser such as FireFox or Chrome. One of the two should work for you.

5/23/131:31 PM

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auctivamikedAuctiva Customer Support Manager

Hi BobWho7,

Thanks for contributing to our forum. The older version of the description editor which is enabled within your account is not compatible with Internet Explorer 10.0 so, provided you are using the Internet Explorer 10.0 browser, I believe this behavior must be a result of this compatibility issue.

In order to be able to create (and view) your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available - which can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.

Since this particular issue is specific to the Internet Explorer 10.0 browser, as trinkets mentioned, you should also be able to work around the issue by using either the Mozilla Firefox or Google Chrome browsers instead.

The latest versions of these alternate browsers can be downloaded at no cost using the links in the Latest Browser section of our Help page located at: http://www.auctiva.com/help/faq/most-commonly-asked/

I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

5/28/1310:40 AM

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