difficulty filling out listing form

gwenda3368Member

It is taking me forever to post a listing. When I click on the template sometimes the pop up doesn't pop up. I am not able to search for the category each time....when I do it puts it in the secondary box EVERYTIME (the one you have to pay for). I am having to type in everything two or three times before it will all actually work. The preview stalls whenever I am trying to look at it. It took me over 5 hours to get 11 things posted....that is way too long. Can I have some help on what I can do to improve the time it takes to get something posted.

7/16/082:51 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Gwenda,

We aren't experiencing any technical problems that would account for the behavior you are describing, so there must a process or setting on your end that is conflicting with the Auctiva software. It definitely sounds like there is a pop-up blocker at work, so the first thing I recommend trying is disabling any and all pop-up blockers that are enabled on your browser.

The culprit is most likely the default pop-up blocker used by your browser, however, most browser toolbars such as those provided by Yahoo and Google also come equipped with pop-up blockers that are enabled by default. The following site contains instructions on how to disable the most common pop-up blockers: http://de.usa.edu/HowTo/How2PopupBlockers.html

If you continue to experience any of these problems after disabling your pop-up blockers, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

7/16/084:21 PM

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