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Hi, is there any way to reduce the level of compression that Auctiva applies to image quality? The heavier compression of jpeg images currently being used has the effect of making colours less defined, accentuating saturation of certain colours and making images appear less sharp.

Please note, I am not referring to the size (pixel dimensions) of the images - I am talking about the level of jpeg compression currently in place. I am experienced with photo quality levels and have been noticing a stronger compression rate in recent times. As a result, I cannot show my images on ebay at the quality they are produced originally. I am going to need to look into another image hosting site if I can't get this resolved.

Could you please implement an option to allow users to turn off - or at least considerably reduce - compression, at the expense of their personal bandwidth/storage limits. I understand that Auctiva is compressing in order to save storage space and bandwidth on their site.

The problem for me is that I sell some rare and high value items which customers need to see in accurate detail. I spend a lot of time taking and refining my images to truthfully portray the item, and prove its quality and condition. But my Auctiva images appear over-saturated, less sharp, and with incorrect overall colour reproduction. Therefore the items appear in worse condition than they really are. A lot of people don't understand this compression process, and so when they see a poor quality image they just presume the item itself is in lesser condition.

Jpeg compression groups colour information together - the result being to have less information contained within the file, and therefore a smaller filesize. For example, instead of a hundred possible shades of a particular colour, it gets reduced to ten shades. So that colour starts to look more uniform and like a block, without definition. It's very similar to mp3 compression in audio terms.

So the subtleties of colour shading begin to disappear. A more specific example - with increasingly heavy compression a photograph of a piece of grass starts to look like painted concrete instead. The loss of shading means that edge sharpness is affected also. My original images that I shoot and refine with Photoshop are far clearer and sharper than my current Auctiva displayed images, and it's becoming a problem. I am now uploading my images at a smaller physical size, because at the larger size I used to use, they look terrible. They still don't look very good at a small size... It really is becoming unusable for me personally.

Thank you.
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Dear specialKid,

I'm sorry to hear about the difficulties you are experiencing with our uploader. We do not currently have any plans to offer an option that would allow you to eliminate or reduce the automatic compression done by the Auctiva Uploader, but I have shared your feedback in this regard with our Product Management team for consideration.

However, if you decide you must use another service to host your product images, you could potentially continue to create your listings through Auctiva by enabling the available option to use externally hosted images.

In order to use this option for a given listing, you would just need to click the “switch to externally hosted images” link next to the “Image Hosting” setting at the bottom of the Auctiva Image Selection section of our lister page.

Once you have done so, you will see the option to add your externally hosted images by URL when you click any of the provided “Select Image” boxes.

If you intend to use externally hosted images in all of your listings, you can also set your account to load this option be default by mousing over the “My Account” tab, clicking the “Account Preferences” option under “Settings”, choosing “External” from the “Default Image Hosting” drop down menu in the Image Management section and then clicking the “Update Account Preferences” button below.

Also, we did release a new version of the Auctiva Uploader within the last couple months, but you can still access the previous version by logging into your account and entering http://www.auctiva.com/Aurigma/AurigmaUI.aspx into the address bar of your browser, so you are welcome to give it a try and see if it better meets your needs.

Although it is not possible to use the previous version of the Auctiva Uploader to upload images directly from the lister page, you could use it to upload images into your account such that they can then be selected from your Auctiva image archive as you are creating your listings.

We appreciate the feedback.

-Mike
Hi Mike,

Thanks for your quick response and that info. So is there a difference in the compression levels between the various uploading methods? I would have thought the end result would have been the same for each. I normally just use the basic html method rather than the uploading programs (old or new).

I could just switch to external hosting, but that would be less convenient of course. It's much easier just having everything in the one place. I understand that there needs to be limits on physical sizing in order to reduce space and bandwidth, but I just really think the loss of picture quality at the current compression standard is just too high.

I've been noticing it more in recent months, whereas in the years before that I've never had a problem. It would be great if Auctiva could maintain the same size restrictions if need be, but allow users to choose minimal compression in exchange for using more of their allocated space. For me, the trade off would be well worthwhile.

Ebay is also compressing images more than they used to. There is a line where loss of quality starts to detract from the item in the eyes of most regular people. Most people I know don't understand much about image compression, or much about photography/imaging in general. Meaning they aren't really aware of what goes into making a great picture. They just see a good picture, or a bad picture simply by how it looks. But that then also translates directly to how they view the item. Sometimes people can't differentiate between a bad image, and the item itself. Meaning if the pic looks bad, then the item is bad. That's part of the reason a lot of good items sell for less than they should on ebay. It's often because people are taking terrible flash photos on their iphones. If something doesn't look good, people generally don't take a chance on it.

I was selling some artwork on ebay just recently, and was disappointed at the loss of sharpness, and slightly off-colour representation being shown in the images. I had to offer to email photos directly to some potential customers so that they could see how the pictures were meant to look. That is a less professional approach from my position, so that's why I would need to look into image hosting elsewhere. I like using the Auctiva templates, but I may just have to look at something completely different.

I think Auctiva will find some others thinking this way also. Perhaps if Auctiva wants to maintain their compression level where it is, then that could stay as the default. But I would gladly manage my space better in return for being able to retain the quality as a user option. At any given time also, there would be a huge number of images being stored on Auctiva from user's past listings that they no longer need or use. That is the case for me also. If I had to, I would remove them more often to conserve space.

Mike, I would be very happy to respond to any of the people involved directly in the imaging area if they want to contact me. I am sure this will be become a greater problem for Auctiva if it isn't addressed, and there is bound to be some loss of customers to other services. Image quality in sales is very important to a lot of sellers.

Thanks again,
Ash
Last edited by specialkid
Hi specialKid,

Thanks for the clarification. I am actually not aware of any changes that have been made related to the HTML Uploader since we introduced the initial version of the Auctiva Uploader many years ago, so I am quite surprised to hear you have noticed this difference in compression in recent months.

I was under the impression that you were using the Auctiva Uploader because, in addition to being the default uploader that is used on the lister page, we recently installed a new version which compresses images a bit differently.

To answer your question - each uploader we have available is effectively a different program and they do not behave exactly the same in this regard. The previous version of the Auctiva Uploader, which I provided the link to above, appears to do the least compression during the upload process.

-Mike
Hi Mike,

Okay thanks, I'll take a look at the other methods. I used to use the original uploader for quite some time (years I guess), and then at some point about a year ago there was an ongoing problem using it with Macs in OSX. So from then on I have been using the html basic uploader - which is a slower way to do it, but it worked. I'm not quite sure for how long I've been doing that, but some months. I lose track of time sorry... I haven't used the most recent uploader program, so I might try that.

For whatever reason, I have noticed a difference in my image quality for about the past three months or so. Might be a bit longer even. I'm not sure why or what that would be then. I will try the new uploader and see how that goes. The original uploader program has a long out of date security certificate, so I'm a bit hesitant to use it - considering it uses java to access my computer.

I'll try some of those options and see how it goes, otherwise I'll try something else.

Thanks for your help and clear responses.

Ash

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