Disappearing Description Box Again

queenofcollectiblesMember

I have been using Firefox to list this morning without problem. Now I tried to write up an ad and the description text box is gone again - empty/blank (box is still there) and I can't type anything in. I switched to IE and it is currently working with that but I don't like IE and prefer to use Firefox. Please advise. Thanks.

9/9/087:15 AM

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auctivamikedAuctiva Customer Support Manager

Hi queenofcollectibles,

While we were receiving several reports of this nature between 9/3/08 and 9/5/08, the fix we pushed out the morning of 9/5/08 seems to have resolved this problem for just about all of the users that were previously experiencing it. Given that this problem has resurfaced for you, I suspect you will be able to clear it up by clearing your cache in Firefox and then closing and re-opening your browser.

If you are uncertain how to clear your cache, or you continue to experience this problem after clearing your cache, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

9/9/0812:45 PM

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queenofcollectiblesMember

Thanks! It worked!

9/10/083:32 AM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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