Dumb Buyer issue....

Did you include the notes to the buyer inside the Paypal refund? I've found people usually miss that one. You could try sending a seperate email, send it through Ebay messages so buyer will get it in ebay and in ISP. That's what I've done in the past...You would think they'd wonder tho, why they keep getting refunded??

I really hope it doesn't go to non-reciept but if the buyer is as oblivious as s/he sounds, s/he probably isn't even aware of that option.

Here's an option. Refund the price, and file an unpaid item dispute. (You can do that!)

You can check the box saying the buyer did not want the item, and mark it as mutualy agreed not to complete, or item unavailable. (This short-circuits the normal seven-day waiting period for filing.)

Then the buyer must respond or get an unpaid item strike and lose the right to leave feedback.


They may clear it by paying again of course, but it's pretty hard to ignore an unpaid item dispute notice.

If they respond you are risking a neg, but you are always in danger of a neg just by dealing on ebay. The worst I got was a neut from an unavailable item, which I though unfair as it was an accidentally duplicated listing of what was clearly the same item (Used vintage photogrphic equipment rarley comes in matched pairs with identical serial numbers, and this buyer bid on both)

Hi Actinic,
Don't think that would work...the purpose of a UID is to get the buyer to pay (which they've already done 2 or 3 times
And if mutually agreed is chosen, and the buyer DOESN'T agree (and also has proof of payments and refunds) it just turns into a big mess.

Forgot to add--buyer can still leave FB as long as they respond to dispute. Just no donut and no difference in rating...but the comment would still be there.....

In a mutual the onus is weighted towards the seller. If the buyer does not respond to the mutual then their is no Unpaid item strike levied.

Every Paypal refund DID include a note. The 2nd note include all CAPITAL LETTERING!

*I will try sending a separate email from a non-paypal/ebay account.

Thanks for the ideas. Usually I am just a reader here...

Hi Necaps,
Yes definitely send a SEPERATE message thru Ebay messages...that way it eill also be in their personal email as well. They probably didn't read the one in the PP email.
*sigh* ~ sometimes it practically takes a sledgehammer........

Can't you block a person from sending a payment in PayPal anymore? They used to have that feature many moons ago. I ran into your very same situation years ago. Finally had to file a buyer harrasment case with eBay. That took care of it! There's my three cents. Hope it helps.

No, if you state in your auction you take PP, you have to take it in all forms. (You CAN block e-checks tho) The only way to NOT accept it is if you block unconfirmed address...but even that has to be stated in the auction, otherwise you could have a non performing seller report file against you. Maybe that's what you're thinking of ???

quote:

Originally posted by Actinic:
Here's an option. Refund the price, and file an unpaid item dispute. (You can do that!)

No you can't. That's abuse of the unpaid item dispute process, and is against eBay policy.

http://pages.ebay.com/help/policies/fvf-abuse.html