Ebay Express ... Preview

You're right - it's really not user friendly. I've tripped over things navigating the first page and had to wait for pop ups to get out of the way. I find myself wondering why buyers are going to want to use it as hard as it is to find what you are looking for.

We have a winner!
I couldn't quite place my finger on what site the express has the general look of....

FROOGLE!

I sat with live help for express yesterday and they did know what they were talking about..HOWEVER, I see it as a thumbs down experience for an online shopper. The site is not very user-friendly.

I have pop-ups blocked so I didn't receive any..but even with the blocking..ebay express has a LONG way to go.

I'm outta here. It's late in FL!
Donna

I just looked at the listing categories for womens' clothing under eBay Express. No listing for womens' dresses!!!!

if you pull up an item on express and then click to view related, you get totally unrelated results - which is pretty funny

I've decided to opt-in. I initially opted out becuase of the having to set paypal to accept unconfirmed addresses. now that theyre saying you can set it to "always ask" and can turn down orders for unconfirmed, i'm gonna opt-in.

What's bad, though, my website shopping cart cant cope with paypal being set to "always ask". So, in order to do Express I had to drop paypal as a payment option from my site. Kinda ironic that ebay is in a way forcing me to discontinue acceptance of paypal on website - laf!

OK. Where do you go to mark "always ask". I don't find that. This gets worse by the day doesn't it.

quote:

Originally posted by leahyrlw:
OK. Where do you go to mark "always ask". I don't find that. This gets worse by the day doesn't it.

Hi, Go to your paypal account, look under profile, then selling preferences, then click on payment receiving preferences.

There you will find options on how you wish to receive payments.

quote:

now that theyre saying you can set it to "always ask" and can turn down orders for unconfirmed, i'm gonna opt-in.

The question now is:
When the buyer finds out they can't buy something they want through this shop interface will they be ticked off at eBay or the seller?

I know that's business as usual for unconfirmed addresses but it seems to me that people may see Express as something different -- a place maybe where they can just shop without all of those little seller requirements.

Which, actually, is why I assumed they were making sellers accept unconfirmed addresses to begin with.

Hey, wasn't this supposed to launch today? I haven't gotten an e-mail or anything.

The last rep I spoke with said they had no definite date.
I'm curious. What happens when a customer puts one of my items in his shopping cart, clicks on the link to my store, finds something that he likes there but it isn't listed in Express; how confused and unhappy is he going to be if he finds out he can't pay for it all at one time? What CS rep is going to handle that for him? Was there an email soliciting opinions/feedback on this thing? I do beleive they need to spend some more time on a lot of issues. I'm anxious for store sales to pick up, but my goodness.

Yikes!

Mine are there:
http://search.express.ebay.com/merchant/fullmoon_intimates

But click on one and see WTH they did to my template

They used to look like this:
www.Shop-Fullmoon.com

How the heck is anybody supposed to see my listings

Stupid ebay

Yikes!

quote:

Originally posted by Rick Bradford:
Yikes!

Rick,

Are you YIKES at the models? Or the template?
<smile>

I opted into eBay Express, spoke with customer service, altered what needed to edited. And then decided yesterday not to be included with Express until it's a little better established.

You hit the nail on the head when you stated it looked like Froogle. A watered down version of Froogle, I might add.

I think I'll wait a month before mulling it over to sell there or not. Usually I'll try most any and every site...but this one is tied to ebay and I don't want my customers confused when doing searches via internet or however.

Summer is coming up and ebay slows down..almost to a halt. I had thought eBay express would be another way of bringing in sales, but for some reason I can't quite place my finger on...I'm not sure about eBay express.

Good Luck,
Donna

Suthrnjewl<---still laughing at Rick going YIKES!

quote:

But click on one and see WTH they did to my template

Okay, I"m using Opera and it looks fine. The only difference I see is that the text is centered.

I'm using FF and the color code for the background isn't working so its using the background image I have on the outside on the WHOLE template

I went and checked it in IE and its working fine cept its centered the text

ebay is screwing ship up when the move the listings!

I don't think it will matter if I revise them all cause in one browser or another there will be something wrong

quote:

Are you YIKES at the models? Or the template?

Yikes at the models, hubba-hubba at the template. Or something like that.

quote:

Originally posted by Rick Bradford:

quote:

Are you YIKES at the models? Or the template?

Yikes at the models, hubba-hubba at the template. Or something like that.

Well at least you ca nsee the pictures, you just can't read what it says

~LOL~

I'm trying to stay positive, see

Okay, these aren't so bad on this ID:
http://search.express.ebay.com/merchant/eclosetclothingandmore

And looks like all Auctiva templates are fine, just my custome ones are wacky!

Oh well I have been meaning to redo mine and bring it up to par. I made that one when I started that ID and its due for an update.

Think positive, right?

So many things to do so little time . . .

I am not very excited about express - I spent a lot of time last night double checking on my items that should have been showing up and weren't no matter how I searched for them - wrote to customer service and they replied:

"I have reviewed the listings and notice that you listed these items using Auctiva. For this reason, the checkout process would be through
Auctiva rather than eBay. Please be aware that if you are using a third-party checkout service, you will need to contact your service to ensure that their checkout program is updated to reflect the new third party Application Programming Interface that supports Express".

Anyone have this problem too? I was looking to see if anyone had opened up a help ticket on this issue - or should I do one??

Also, I had to change my listings that had Levis to Levi's in order for them to show up in express - seems like the search criteria is to strict.

OK - I'm done complaining now! Thanks for listening!!

I do know they said somewhere (another forum) that they werent' set up for express yet cause ebay hasn't opened it for testing for third parties.

I don't use auctiva checkout so that wasn't a issue with me.

quote:

Originally posted by Rick Bradford:

quote:

Are you YIKES at the models? Or the template?

Yikes at the models, hubba-hubba at the template. Or something like that.

Made me laugh Rick!
<wink>
Donna

Alrighty then - who has the first Ebay Express sale? Share and tell us how it went.
Rosemary