eBay Info Not Current

I am curious about this too. I just signed up for auctiva and when it imported my active auctions, they do not show the correct current bids. That is funny because auctiva must have just got the info from ebay, so how could it not be current?

Hi Community,

Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 2 hours.

If you would like further assistance with any related questions, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

Hi Mike - I filed a support request this afternoon and got the following email back from them:

"I am very sorry for all of the problems this has caused. I have gone ahead and forwarded this issue over to our engineering department. They are currently working to resolve this issue as soon as possible."

Based on the reply I got in this forum from JOHNINOR, I guess I'm not the only one with this issue.

Also, the six hour update isn't too bad, and I could live with that (hopefully it'll improve), but what we are seeing now is really bad. I hope those software engineers come up with something soon, as the system is unusable for any sort of reporting tool. Posting auctions works pretty well, with the occasional browser freeze that a lot of us have - I've learned to save my listing BEFORE adding any images to it.

Thanks for the reply Mike!

[QUOTE]Originally posted by Auctiva Mike D.:
Hi Community,

Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 2 hours.

If you would like further assistance with any related questions, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike[/QUOTE
Mike,
This may be what is supposed to happen, but the reality is quite different, and always has been, at least for me. The information is days and days out of date, and in some cases weeks out of date (i.e., a listing that closed a couple of weeks ago often still shows as active).
I'm not sure why this is but it is definitely happening, and it's not just every once in a while. Moreover, it has happened (for me) for the entire time I've used Auctiva - over a year now.
I'm not complaining, I track my ebay items using different software so the only time it matters is when I need to buy insurance through Auctiva (and then I have almost always had to ask support to update my stuff before I can). But if someone wanted to use Auctiva to track current information they'd be in trouble.