Will Auctiva update the return policy options to show:

  • No returns accepted
  • 30-day buyer-paid returns
  • 30-day free returns
  • 60-day buyer-paid returns
  • 60-day free returns

itsjustme or is it?

Original Post

Hello ItsJustMe, 

Auctiva will be implementing the new return policies.

According to eBay's developer information for Simplified Returns:

We understand that some applications depend on API metadata to support return policies. Therefore, the API will continue to accept listings with a 14-day return policy through late August, to minimize interruptions.

You can find the full document here.

Auctiva does depend on eBay's API metadata to determine what should and should not be available per eBay site and category.  Until eBay updates their API to return the new information, we are stuck with what we have.

Until then, please know that while your listing might generate warnings from eBay, it should not prevent you from listing.  eBay's plan going forward is to automatically move the return information up to the next closest option once their changes are mandated. 

For example, someone with 14 day returns selected would see their listings changed to 30 day.  The listing should not be taken down.

I hope I have explained this well and that it helps.  eBay certainly is making a lot of changes lately!





Hello ItsJustMe, 

We are still playing a waiting game with eBay.  We have removed the fields that they removed for most eBay sites: the restocking fee, the return description field, and the Holiday Returns options.  

At the end of the month I would expect eBay to have updated their API's to no longer allow the 14 day return options and to have pushed that out to their categories.  




What about the option for the seller paying for return shipping so we can keep our TSR? When can we expect to get that option to appear here so we don't have to keep manually updating all of our new listings on Ebay's site?

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