Editing active eBay listings and using profiles

heavenboundMember

Hi all, my name is Patricia (aka Pat) and I am new to Auctiva, just signed on yesterday and I am wondering how to go about revising all my eBay listings that are active (store and auction) to using Auctiva templates and colors etc.
I really like what I see here on Auctiva and find navigation to be fairly simple but I'm having another issue that I'm not sure how to resolve.

I have created the profiles for marketing, and so on and the only one that doesn't seem to show up is my return policy. I have entered and re-entered my return policy and click on "submit" but after I create a listing, everything else but that part shows up.
What am I doing wrong?

I thank you in advance for your help with these matters and look forward to being part of this forum.

Patricia

1/18/079:16 PM

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auctivacaraAuctiva Content Mgr.

Hi Pat -

You can change active listings through the following method:

1) Locate your listing in your Saved Listings folder, make any necessary changes, and save.
2)Check the box next to your updated listing in your Saved Listings folder and click the “Get html” button.
3) Copy the html in the popup box.
4) Locate the item on eBay and click the "Revise Item" button.
5) Click "Edit Description" then click the "Enter your own html" tab.
6) Paste the copied html in place of what's there and save your changes.

While the return policy does not show up in the listing preview, it will still be present on the eBay listing once posted. This is a little "bug" on our preview page that we will be addressing with a future release.

Hope that helps! If you still have questions or need help, don't forget our FAQ and Customer support team http://www.auctiva.com/free_auction_software_help/help.aspx

Cara

1/19/075:18 PM

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heavenboundMember

Hi Cara, thank you so much for your help on this, it worked perfectly and it looks sooooo much better, I'm just tickled. LOL
I appreciate you taking the time to respond - now I'm off to doing the rest of my saved listings and making them better.
Have a great weekend!

Pat

1/19/0710:13 PM

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