quote:
Originally posted by artman757:
greetings,
I have recently joined auctiva.
Once I listed some of my items, I have discovered several problems.
1. when I make changes to my listings: template, descriptions, etc., they do not show up on my ebay listings.
2. When I go to my eBay store, most of my items are not there. They show up in my active file, but not my store.
How do I make these changes, and what am I doing wrong.
Note: I have set up my ebay token, but that didn't seem to change anything.
thanks for your help.
robert
Hi Robert,
In answer to question #1, Auctiva is a separate system from eBay's, so making a change at Auctiva on a Saved Listing doesn't directly change the active listing on eBay. Essentially, Auctiva is a "building" service to create listings to SEND to eBay. Once the listing is submitted to eBay (with only minor exceptions), you make any change to the listing using eBay's Revise Listing editor from your eBay account.
In answer to question #2, I'm not sure if you mean a true eBay Store (ebay subscription Store) or the Auctiva Gallery Store you get with Auctiva's free service. If it's the later, I'd open a Support Case and inquire why the listings aren't getting to the Gallery Store. I assume that also means they aren't appearing in the Auctiva Scrolling Gallery in your listings.
Danno
