Hi Community,
In order to create a custom template for this purpose that can be sent through your Auctiva account, you will first want to mouse over the "Sales" tab within your account and select the "Create New" option under "Custom Emails". While there is nothing in the "Template Type" drop down menu that is specific to the purpose you will be using it for, it actually doesn't matter what you select from that menu - as long as you remember for when you go to send the emails.
When you are creating your custom email template, you can use the buttons in the "Custom Template Tags" section on the left hand side of the page to indicate where you would like information specific to the transaction for which it is being sent to be added. For example, it you click the "Insert" link next to "Item Title", a tag that looks like [ITEMTITLE] will be added to the template and the title of the auction you are sending the email with respect to will replace that tag when the email is sent.
Once you have created and saved the email you would like to use, you can send it to your buyers by checking the boxes next to the desired items on your Auctiva Transactions page, selecting the template type you chose for the email from the drop down menu next to “Send Email to:” and then click the “Send” button. On the ensuing page, you will see the option to select the specific custom email template you’d like to send and complete the sending of the email.
I hope this helps. If you have any other questions about this, please feel free to contact our customer support team using the form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx-Mike
