Error message on custom template html

essentially, it means that you have two auctiva description tags in the template, so the system doesnt know where to put your description (since there's two different places indicated)

list of auctiva template tags https://community.auctiva.com/eve/forums/a/tpc/f/6881044121/m/4071009031

JKA, you can only have one of this tag- [DESCRIPTION]
or one of this tag- [DESCRIPTION_AND_IMAGES]

But you cannot have both or two or more of either in your listing. So basically you must choose one or the other and have no duplicate of it in the html coding.

You will also get this error if you don't have the tag at all

I'm new here too! They are right, you have to change your html tags so they will work here. I also had one template that did not have the [DESCRIPTION] tag in it, and had to go back and add one so it would work.

I just put my html in notepad and went through and changed all the tags that needed to be changed. Goes very quickly! You can do it in Microsoft Word, but watch out for smart quotes.

Yes, this was the exact problem. That is what I needed to know in order to fix it. How and where to put the code in. I did not need to delete one, I needed to add one. Error message is somewhat misleading....er....at least to me.

Thanks so much for help! Jka

quote:

Originally posted by wahm922:
You will also get this error if you don't have the tag at all

Yes, that was the reason. Thanks much for help! jka

quote:

Originally posted by Westvatexan:
JKA, you can only have one of this tag- [DESCRIPTION]
or one of this tag- [DESCRIPTION_AND_IMAGES]

But you cannot have both or two or more of either in your listing. So basically you must choose one or the other and have no duplicate of it in the html coding.

yes, that is what I needed...but I didn't have any not too many as I was thinking the error message stated. Jka

quote:

Originally posted by wayoutwest:
essentially, it means that you have two auctiva description tags in the template, so the system doesnt know where to put your description (since there's two different places indicated)

list of auctiva template tags
https://community.auctiva.com/eve/forums/a/tpc/f/6881044121/m/4071009031

That is how I took the error message as well, but it meant that I didn't have one at all and at that point I did not know where or how to put one it. I do now. Learned something new

didnt know it gave same error message if have zero [description] tags. thank goodness wahm and hdesignz fixed ya up

** Hi, I am also having the same problem but I can't seem to find where I have more than 1 description tag! Can someone help me please?? **

Here is the problem that I am having:

I am still having problems with my template and images showing up. I think I finally figured out what's going on. I know my images are uploaded from 11/05 and when I reloaded the images up last night and tried to insert them it worked better. Here is what the old template looks like with all the voids:

http://www.practiceboard.com/?3996724

But this is what the new one looks like and its supposed to look like because all the template images show up and no "x's" are showing up.

http://www.practiceboard.com/?3996669

Now my problem is that I can't put it and save the new templating. Its coming up with a error message saying: "You must have one and only one description tag in your template"
PLEASE HELP! Also, does your images expire within a certain time period on auctiva??

Thanks in advance for all your help! Please get back with me soon!

Hi Coachbaglady,

The problem with your latest template (Looks great, by the way), is it does not have the [DESCRIPTION] tag at all. What the message means is you must have at least one [DESCRIPTION] tag but no more than one. I hope to have the error message that people recieve reflect our intended message more clearly!

And the answer to your question regarding images expiring within a certain time, the answer is no there is no expiration time.