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Hello Ed,

without the specific details, and possibly the .csv file itself, it is difficult to say what may be occurring with the file you refer to.

I encourage you to file a support case from under the Help tab of your account letting us know the details of this issue, including the full text of the error message you are receiving so we can take a look. After seeing the details, we may request that you send us the file itself to investigate further.

- Craig

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