error messages

I am getting error messages on Firefox and finally nothing. When I try to get into site again, says down for upgrade. I can get into it using Chrome but times out a lot and flaky. Any one else having problems on the free listing day and a Friday to boot. Very nice of Auctiva to have more problems.

Still getting down for upgrade on Firefox but can get in using IE. Is Auctiva having a problem with Firefox??

No problems using IE9 today. The site was a little slow Thursday Morning for me but no error messages.

For the third time this morning:

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 1f1f8467-b874-4a29-aedc-8b4d0ef90fd2. Thank you.

This message occurred while accessing Active Listings using Chrome

and now this afternoon looking at saved listings.

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# d6e7e36c-a53e-42f3-b882-b35b6018241f. Thank you.

This message occurred while accessing saved listings using mozilla

This is never ending. . . I have given up on writing support, as it appears to be getting me no where but frustrated.

Last half hour I am having problems with every page, images, saved listings, etc.

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 2334e5eb-2c75-4f5e-b8c7-63705f999f0f. Thank you.

All,

Our engineering and database folks have been looking into the issues being posted about in this thread and have identified what they believe is the underlying cause, which is some database contention.

To correct the problem, they are running a task in background that will build a new index which will reduce query times. Due to the size of the database, this index build will take a few hours, so it will likely not finish until sometime late this evening (Jan 31) or early tomorrow morning.

We regret any and all inconvenience this has caused.

UPDATE: (Feb 1) The index build finished successfully last night so the problem should be corrected at this point.

Over the weekend I had no error messages.

Here is my second one this morning, experienced while reviewing active listings using chrome:

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 5ce17539-2423-464d-97f3-ef892db09a4a. Thank you.

and for the third time today, while trying to access my saved listings:

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 41dd6fa1-aba9-4189-b283-e91cb577db64. Thank you

third time this morning. it was good for a week or more and here we go again. AGGRAVATING

We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 84022e3c-223d-4235-a962-ce8a24780930. Thank you.