Skip to main content

hi all.

ive clicked the orange "notifications" in auctiva, and noticed that nearly all my listings has the following error

"This listing does not meet the cross border trade requirements." and also "The Return Policy field Refund in the input has been ignored." and its states these are both API errors.

i mainly sell on UK site, and in only two categories. mainly car brochures.
Original Post

Replies sorted oldest to newest

Hi skylineboy2002,

Thanks for letting us know about this. I reviewed the issue you described and was able to determine these warnings are showing up within your account because our system included an extra bit of information along with them that is not applicable.

Our technical team is aware of this issue and we will be addressing it with a future site update, but I am uncertain when we may be able to resolve the issue at this point. These warnings should not have any impact on your listings so you can safely disregard them for the time being.

We apologize for the confusion this issue is causing. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.


Add Reply

Copyright © 1999-2018 All rights reserved.
Link copied to your clipboard.