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I'm really trying to stick this out here.... but every week it's another issue. And not little issues, either!
Last week I lost sales because my buyers couldn't view my pictures. (Image server down, and yes, I have emails to prove my buyers were upset!)
Now we're having trouble again... (and according to the forum, this has been happening since Tuesday!) many of us are having trouble selecting images while creating new, and revamping old listings. I already did what the administrators suggested, and filed a support ticket.
Since yesterday, I have received 5 emails from potential buyers wondering if a certain item or new items will be relisted for auction, and I yet again have to tell them all "I Don't Know!"
I know this service is free for me right now, but I was hoping to stay here since Auctiva does have plans for invoicing/combining multi wins for buyers, and I would certainly love to take advantage of the insurance...
But when-oh-when can we expect to be able to just get through a normal week of listing? I've pretty much given up trying to list on the weekends, so I guess I'll have to wait until Monday now to get anything done. (Providing this NEW mess is cleared up by then!)
Any input??
Mad Eek Confused
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Hi gardenofbeaden,

This issue of the image selection screen coming up blank when the "Select an Image" box is clicked is something we are unsure of the cause of and have been unable to reproduce in the office. From what we can tell, this has only affected 40-50 users out of 100,000+ so it appears to be related to a remote problem of some sort rather than a bug in the system.

Other users who have experienced this same issue have reported that clearing their cache has resolved the problem and some have reported that the issue was resolved when they switched browsers. I would definitely recommend that you try both of these measures.

We recommend using Internet Explorer 6 or Firefox for best performance on our site and if you are already using one, you may want to try the other. A free download of Firefox is available at http://www.mozilla.com .

Some users who have experienced this issue have been able to resolve the situation by clicking on other "Select an Image" boxes.

The primary purpose of my response here is to encourage other users who have experienced this issue and been able to resolve it to post suggestions on this thread that may be useful to other members.

We really appreciate all of the assistance our users provide in this community forum.

-Mike
I'm running the latest version of IE. I've cleaned my cache 10 times just to be sure. I've rebooted. I've prayed. I've begged. Still, no images to select. I find it hard to believe there's only 50 of us. More like obly 50 of us who've taken the time to complain. I'm going to my sister's 250 miles away tomorrow where I will try to add images to my listing. We'll see...
WOW! All I can say is I hope the above person does not use that image size in his or her auctions! Anyway, as to the image choosing problem, I have had it, but noticed that by moving the cursor over the second or third box, I can elicit the "about blank" response and then proceed to load my imgages. Hope this helps!

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