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I am kind of new to Auctiva. I have to renew my token 3 times in 10 days. I was wondering if anybody else has this problem or maybe somebody may know why. I did my original token in April of 2012. And lately I had to renew 3 times in 10 days. I have been using Auctiva just as the scrolling of listings. I hope to hear from someone. Thank you
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Hi Bushape,

Thanks for contributing to our forum. Each token you generate to establish (or renew) the connection between your Auctiva account and your eBay account should last for about a year and a half so, unless eBay revoked your token for some reason, I am also suspicious that the emails you have received may have been phishing attempts.

If you clicked a link in one of these emails and entered your login credentials on the ensuing page, your information may have been compromised and I recommend changing your Auctiva password as soon as possible by mousing over the “My Account” tab within your account and selecting the “Change Password” option.

For future reference, you can always check the status of your eBay token (including the expiration date) by mousing over the “My Account” tab within your Auctiva account and selecting the “eBay” option under “Settings”. If you find that your token is invalid, you can safely renew your token using the “Get New Token” link on that page.

To expedite processing of spam or phishing emails, we ask that you please read and follow  the instructions below to provide us with the additional information:

Step 1:  It is extremely helpful to us if you can provide the email message header, which provides details as to the origin of the message. The header information also provides the path the message  took to arrive in your inbox. This information is invaluable in tracking down spammers.

The following Google document outlines the procedure to obtain email header information from various email clients:

Step 2:  Next, to track the phishing sites, it is useful at times to have the page source of the email in question.  This is the “code” of the email message.  If you simply right click in the body of the email message, there is usually a “view page source” command. Select this option to display the page source.

Step 3:  Paste the email header and page source into an email and send it to

As always, to keep your confidential information and your computer safe, do NOT click any links in questionable emails that you receive!

For additional useful information about spoof emails please see the following:

I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option.


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