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Hi Community,

If you are having trouble generating a token for your Auctiva account, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx. As long as you include your eBay username in your support request, we should be able to provide you with a solution to the dilemma you are facing. Thanks!

-Mike
Hi Community,

Anyone who is unable to generate a token because they are getting an error message stating their eBay account is already associated with an existing Auctiva account will need to contact our customer support team to get the situation resolved. You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Hi topbizphones,

In order to receive assistance with this issue, please contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

Even though you don't know the username or password of the old account, we should be able to look it up by either your eBay username or the email address on file with the account.

-Mike
I'm hoping for help here. I'm in the same loop trying to get at token, then being told "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

I don't have multiple accounts, just signed up for a year (hmmm?) and would like to get started actually doing some selling. A support request has gone unanswered.

Mike D: you seem to be "the man". Can you help me (ebay name is tool$guy)

Thanks.
quote:
Originally posted by Ray Anessi:
I'm hoping for help here. I'm in the same loop trying to get at token, then being told "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

I don't have multiple accounts, just signed up for a year (hmmm?) and would like to get started actually doing some selling. A support request has gone unanswered.

Mike D: you seem to be "the man". Can you help me (ebay name is tool$guy)

Thanks.
Ray, filing a support case will be your quickest route to getting this resolved. http://www.auctiva.com/help/requesthelp.aspx#
quote:
Originally posted by b4be:
hi mike , same problem here , i have used the support link no joy yet , my ebay id is so--chic--boutique ,

thanks

Hi! I checked your account and customer support replied to your help ticket yesterday (2/8). You can view the response by clicking on the Help link (very top of the page) and in the Customer Support box, click "check the status of an on-going support case."
If you need more help with your token, you can reply to support or close the case if the problem is solved.
Hope that helps!

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