Help...Ebay Token

Hi oimagymbogirl, when you signed up to ayctiva you should have been prompted to request a token from ebay so that the listings can be sent to ebay from auctiva.
If you have no token then you need to get one before you can list.

I am trying to set up the token. Each time it takes me through the process of ebay and everything. Then it sends me back to Auctiva and then nothing happens. It still tells me to set up a token.

oimagymbogirl,

The reason given for your failed token generation is "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

Please provide me with your eBay ID so I can look up what other Auctiva account it is associated with.

-Mike

My username is oimagymbogirl. Thanks for your help

oimagymbogirl,

I deleted your previous eBay token from our database so you should be able to generate your token successfully now=)

To do this, just go to Auctiva -> My Account(tab) -> Ebay Settings -> Get New Token.

Good luck=)

-Mike

I am having the same problem. Ebay ID cmjelectronics

Hi cmjelectronics,

You're all set...you should now be able to successfully generate your eBay token.

-Mike

I am still getting the same error generating a token but I believe I know why I am getting this error. I have 2 ebay accounts and 2 Auctiva accounts. INJViper and CMJElectronics are the names of both my Ebay and Auctiva accounts. I have my CMJElectronics ebay account linked to my INJViper auctiva account. Can you delete the token from my INJViper Auctiva account please?

Chris

Me, too! - When I am returned to my Auctiva account it says "Invalid eBay Token" - ebay id is qualitepistol

Nevermind. . .I went throught the process again and now that message doesn't show. I'll see if I can post an item. Sorry!
Karen

Hello, I've got the same problem.. my ebay id is kneisslbr

Hi kneissl,

Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

same problem here ...
my Ebay ID is kevelkido
thank you

Hi kevesue,

Please file a support request regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

already did with no success. i got answered for my first notification and after i gave my ebay id, no more news and still not workin

Hi kevesue,

I just responded to your support case. Please read what I have written and reply back, and I will be happy to assist you with this issue.

-Mike

same here

no ebay token we try the get new token and no luck.

watusirecords user name

Hi watusirecords,

I just reviewed your account and it appears that you have since been able to generate your token successfully. Congratulations!

-Mike

I tried everything cleaning the cookies , temp internet files ... still not able to get that ebay token. I even try on both Internet Explorer and Firefox. Should you delete my account and try to start an other one with a different name ?

Hi kevesue,

I'm sincerely sorry to hear you are having trouble generating your eBay token. Sure, can you please try registering for another Auctiva account using a different username, and try generating your token for that account?

Once you get a chance to try thid, please let me know the result through your open support case.

-Mike

I too cannot generate a toke my ebay id is zmanqq

I am not able to activate the token. I signed up here because TL2 has too many bugs to deal with. And now this! so frustrating!

forgot to include my ebay id, it is i_want_a_harley

Me too!

I have tried many times to get my ebay token.
No joy.
My ebay id is ***Bagpuss***
I will try the help link posted earlier in this tread as well

Hi kevesue,

We have been receiving a decent number of cases from customers who are unable to generate their tokens in recent days. I believe, in your case, that re-registering with a brand bew account is a good idea.

I went ahead and removed your previous account information from our database, so please feel free to register for a new Auctiva account at your earliest convenience. Hopefully, you will successfully be able to generate a token for your new account then.

-Mike

can't get token..ebay id nintendogamingstore..yes i had another auctiva account but cancelled it..please help

Hi mtvg,

That makes sense....it sounds like the reason you are unable to generate a token for your new Auctiva account is because your eBay account is already associated with an existing Auctiva account in our database.

For further assistance with this matter, please file a supp-ort request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I also have problem getting ebay token, I did have the token in previous auctiva account so I closed my previous Auctiva account but still cannot get the token. my user ID is: sakuraselect, please help

my ebayid is sweetdomain and I have the same problem here as this post. Could I get this solved for me as well please.

I am getting the same error
An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"
my ebay ID is the_rebel_network

Can you please delete any other accounts that are associated with it. I thought that I had done that a while ago.

Auctiva help sorted my problem out

I cant get my Token to work either...A little help please,my ebay i.d Gotitlow

I have the same problem..panic
My user ID is essieflo.

Please help me out.....((

Hi Community,

If any of you are still having trouble generating your eBay tokens, please contact our customer support department using the appropriate link on our help page:

http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Hi Mike - I have same issue & have done as you asked and logged it ref. 360516. Thx

I am having the same problem with generating an eBay token. I have tried deleted my account and started over but still have the same problem. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My user name is dcyglobal. Can you please help me?

Hello,
I have the same problem as this other with generating an eBay token. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My ebay user name is www.boule.eu
Thank's fo your help

quote:

Hello,
I have the same problem as this other with generating an eBay token. This is the error I get "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

My ebay user name is www.boule.eu
Thank's fo your help

Anybody can help me

Hi, boules,

I see that you haven't received a reply yet. I would recommend that if you are still having trouble generating your eBay token, please contact Auctiva's customer support department using the appropriate link on the help page:

http://www.auctiva.com/free-auction-software-help/help.aspx

Christy

hi i need help on this as well please it says that i have togenerate a new token but i try and it's doing the same as the others can you sort this for me please
user name is sueky100 on ebay
thanks
sue

oh forgot to add that the help topics and link don't work so if it cannot be rectified i will look for something else to put on instead of this and i dont want to dothat

The HELP link is working for me...click here and look to the right..click on support request.

http://www.auctiva.com/free-auction-software-help/help.aspx

hi thank you i have requested help but don't know how long it will be before they get back


sue

message for mike maybe you can hepl me please as i had an account before this one but didn't realise it which has my token and that is why it won't let me go on to ebay can you remove this account for me please so that i can get my auctiva working again . i have been on to support and they were great but then they disappeared and it's not done
thanks
sue

I've been having the same problem as many of you in generating a token. Can the admins on this site PLEASE delete my accounts so that I can register. I've opened a help ticket.

hi yes i agree on that one please delete both of mine and let me sign up new as i have no auctiva and it could be losing me sales
sue

I cannot generate my eBay token due to a previous account. Mike, can you please delete my previous eBay token? Thank you so much

hi there, i have same problem, ebay id roxysjewellery
thanks

Hi ,

I also have the same problem...
Ebay ID : corsham_militaria_limited

Hi Community,

If you are receiving an error when attempting to generate your eBay token that states you have duplicate accounts in the Auctiva system, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx.

Be sure to provide your eBay username in your support request, as that information will be necessary for us to help you out with this situation.

-Mike

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

If you are receiving an error when attempting to generate your eBay token that states you have duplicate accounts in the Auctiva system, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx.

Be sure to provide your eBay username in your support request, as that information will be necessary for us to help you out with this situation.

-Mike

Hi, I am having the same problem. i cant generate an ebay token. i had an auctiva account before although just changed my ebay user id.
my new ebay user id is sassy_couture_australia
my email address is sassycoutureaustralia@gmail.com

I have filled out 2 support requests and it has been about 6 days and i have still not received a reply.

any help would be greatly appreciated as my support requests have not been dealt with.

thankyou
Brad

Hi,

I also have the same problem
Ebay ID : seattle-west

Brad,

I just reviewed our support case records and found that both of the support cases you have filed in the past 6 days have actually already been responded to. You can find the responses to your support requests by logging into your Auctiva account with username "sassy_couture_australia" and clicking the "Check the status of an on-going support case" link on the "Help" page.

seattle-west,

In order to receive assistance with respect to this problem, please contact our customer support team by completing the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi,
I got the same message that says: "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?" However I have only one account at Auctiva. My ebay ID is: outletsdirect.com.au-ptyltd Please help me with this problem.

Thanks!!

I cannot generate my eBay token due to a previous account. Mike, can you please delete my previous eBay token? Thank you so much!

eBay id- Gymboreecrazed

Hi Community,

This message is intended for anyone that is having trouble generating a token for Auctiva. To receive assistance with this issue, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have generated an ebay token and have pin #, but auctiva says I need to generate a token.
My ebay username is melco966

I have recently been having this problem too but I've been using Auctiva for a while now and it's never occurred before. Can you help me too? My id is: p1ke

I think you should contact Customer Support
http://www.auctiva.com/help/requesthelp.aspx

Hey Mike,

Can you help me generate my token? My ebay ID is thanku4stoppingby.

Thanks so much!

could you do the same for me - id is

i.g.wholesales


thank you!

Hi Community,

If you are having trouble generating a token for your Auctiva account, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx. As long as you include your eBay username in your support request, we should be able to provide you with a solution to the dilemma you are facing. Thanks!

-Mike

This is happening to me. I am having a really hard time. I cannot generate an e-bay token because it's telling me there are multiple accounts linked to my e-bay username. My e-bay name is shelleyslife.

quote:

shelleyslife

Hi,

Looks like you have an active ID of shelleyc.

http://www.auctiva.com/stores/...&styleid=12&siteid=0

You can't link more than one Auctiva account to an eBay account.

Danno

Hi, I just sent a request to support. My ebay id is Kid1greys2. Please reset. Thanks

Hi,
I'm having the same problem too. My ID is thefrugalbookshop.
Help would me greatly appreciated.
Thanks,
Sandra

hello i just joined today and after about 2 hours i decided to cancel my 30 day trail i talked to support and they said to click cancel link under the my account tab with in your account i tryed every thing did they mean here or at ebay any ways i cant get out of my account it is driving me crazy anyone can you help????????

I am having the same problem.
Double accounts, lost my old auctions and now can't generate new token.,
account is batmmannn please reset.

Hi Community,

Anyone who is unable to generate a token because they are getting an error message stating their eBay account is already associated with an existing Auctiva account will need to contact our customer support team to get the situation resolved. You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi, i dont nkow the username or password for my auctiva account so i made a new one. The employee who made it no longer works with us. Can you please delete the token for the previous account? Thanks!

Hi topbizphones,

In order to receive assistance with this issue, please contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

Even though you don't know the username or password of the old account, we should be able to look it up by either your eBay username or the email address on file with the account.

-Mike

I'm hoping for help here. I'm in the same loop trying to get at token, then being told "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

I don't have multiple accounts, just signed up for a year (hmmm?) and would like to get started actually doing some selling. A support request has gone unanswered.

Mike D: you seem to be "the man". Can you help me (ebay name is tool$guy)

Thanks.

quote:

Originally posted by Ray Anessi:
I'm hoping for help here. I'm in the same loop trying to get at token, then being told "An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?"

I don't have multiple accounts, just signed up for a year (hmmm?) and would like to get started actually doing some selling. A support request has gone unanswered.

Mike D: you seem to be "the man". Can you help me (ebay name is tool$guy)

Thanks.

Ray, filing a support case will be your quickest route to getting this resolved. http://www.auctiva.com/help/requesthelp.aspx#

This question is foe Mike D, im new hear, but i have already 10000 posts to do with the same issue of tokens! why cannot there be a reset option on the site? Would save you hundreds of hours replying to the same question! ;-)

cheers

Paul

hi mike , same problem here , i have used the support link no joy yet , my ebay id is so--chic--boutique ,

thanks

quote:

Originally posted by b4be:
hi mike , same problem here , i have used the support link no joy yet , my ebay id is so--chic--boutique ,

thanks

Hi! I checked your account and customer support replied to your help ticket yesterday (2/8). You can view the response by clicking on the Help link (very top of the page) and in the Customer Support box, click "check the status of an on-going support case."
If you need more help with your token, you can reply to support or close the case if the problem is solved.
Hope that helps!

Hello, I've got the same problem.. my ebay id is riyenhere

riyen,

I just checked and it appears you ave not filed a support case about your token issue.

If you are having token problems, please file a support case.