Help! Listing descriptions are missing/blank

Hi Gracie

Thanks for contributing to our forum. The only current issue I am aware of that would prevent you from using the older description editor that is enabled within your account is a conflict between that version of the description editor and the Internet Explorer 10.0 browser, so I suspect that is the cause of the behavior you described.

Provided you are indeed encountering this issue when using the Internet Explorer 10.0 browser, you should be able to work around the issue by updating your account to use the newer editor we have available (called the Design Editor 2.0) or by using an alternate browser such as Mozilla Firefox or Google Chrome.

If you would like to update your account to use our latest editor, just mouse over the “My Account” tab within your account, select the “Acct Preferences” option under “Settings”, check the box next to “Use Design Editor v2.0” in the Listing Enhancements section and then click the “Update Account Preferences” button below.

We have actually been working to phase out the older description editor that is currently enabled in your account for a while and, as a result, it would not be possible to go back to using that version of the editor if you were to update your account to use the newer one.

If you would prefer to continue using the older version of the description editor and you do not have Mozilla Firefox or Google Chrome installed on your computer, you can download either of them at no cost from the following sites:

Mozilla Firefox: http://www,mozilla.com
Google Chrome: http://www.google.com/chrome

If you are not using Internet Explorer 10.0, or if you continue to encounter the same behavior after trying one of these measures, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you.

-Mike

Hi Gracie

There are many KNOWN issues between Auctiva and IE 10 NOT between the old editor and IE 10.

The newer editor as more issues/problems than the older one and there are features not offered in the newer editor that are on the older editor.

Also once you switch to the newer editor, you cannot switch back.

There are and have been other reported instances of this happening and from people that are not using IE 10.

Your best bet at this point is to first check that the font color hasn't mysteriously changed to white....which was also a past Auctiva problem. If that is not the problem then for now just try switching browsers. We have to do that frequently to get various features to work until they hopefully eventually get them fixed.

Also keep the old editor as long as you can. It is by far the better editor with the least amount of problems.

Interestingly enough I do have IE 10 installed on my laptop. When I access my listings on my iPad though Safari everything is there.

I really prefer using my laptop for listing so I'm going to try to go back to IE 9 and see what happens.

Thanks for the info!