"help request?" nice--except it doesn't work

Fill out a help ticket.
I've never had to wait over 15 to 30 minutes for an answer and I've been here for quite some time.

Customer Service is on the ball here.

Good Luck,
Donna

I just filed a help ticket and had a response in less then 5 minutes. They couldn't give me an answer but knowing I was heard and they are looking into it shows alot.

the one time i contacted them, yes: VERY on the ball. except read what i typed:

"FIVE attempts to file a support ticket resulted in this:

[HttpRequestValidationException (0x80004005): A potentially dangerous Request.Form value was detected from the client (txtComment="...ding...
<input type="hidden"...").]
System.Web.HttpRequest.ValidateString(String s, String valueName, String collectionName) +240
System.Web.HttpRequest.ValidateNameValueCollection(NameValueCollection nvc, String collectionName) +99
System.Web.HttpRequest.get_Form() +122
System.Web.UI.Page.GetCollectionBasedOnMethod() +70
System.Web.UI.Page.DeterminePostBackMode() +128
System.Web.UI.Page.ProcessRequestMain() +2112
System.Web.UI.Page.ProcessRequest() +217
System.Web.UI.Page.ProcessRequest(HttpContext context) +18
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() +179
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +87"

i give up.

if anyone from auctiva reads this, please e-mail me, since i can't contact you (see OP)


i've just spent over four hours on ONE listing. even saving it in increments, i get "page not found."

the listings are in my "saved listings,however--none with the information i added/changed.

soooo...i delete the old ones; pick up with the latest one--and wind up right back where i started.

i've had this problem here all day, on and off. one listing took over an hour to get posted to eBay because of this.

i'm not having this problem on any other site; only here.

'night, all

That's strange that you can not create a case. I have a number of people working cases right now (and it is 11:35pm PST). Try again (I have not heard of anyone having this issue). If you can't create a case tomorrow, I will have someone create one manually for you.

Bill

hi, bill. thanks. i even replied to an old support ticket--it happened then, too.

i'll give it another go today

okay--i'm really done this time. just went to file a support ticket and got this:

"Server Error in '/' Application.
--------------------------------------------------------------------------------

A potentially dangerous Request.Form value was detected from the client (txtComment="...ding... <input type="hidden"...").
Description: Request Validation has detected a potentially dangerous client input value, and processing of the request has been aborted. This value may indicate an attempt to compromise the security of your application, such as a cross-site scripting attack. You can disable request validation by setting validateRequest=false in the Page directive or in the configuration section. However, it is strongly recommended that your application explicitly check all inputs in this case.

Exception Details: System.Web.HttpRequestValidationException: A potentially dangerous Request.Form value was detected from the client (txtComment="...ding... <input type="hidden"...").

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[HttpRequestValidationException (0x80004005): A potentially dangerous Request.Form value was detected from the client (txtComment="...ding...
<input type="hidden"...").]
System.Web.HttpRequest.ValidateString(String s, String valueName, String collectionName) +240
System.Web.HttpRequest.ValidateNameValueCollection(NameValueCollection nvc, String collectionName) +99
System.Web.HttpRequest.get_Form() +122
System.Web.UI.Page.GetCollectionBasedOnMethod() +70
System.Web.UI.Page.DeterminePostBackMode() +128
System.Web.UI.Page.ProcessRequestMain() +2112
System.Web.UI.Page.ProcessRequest() +217
System.Web.UI.Page.ProcessRequest(HttpContext context) +18
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() +179
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +87

-------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:1.1.4322.2032; ASP.NET Version:1.1.4322.2032

That error typically comes up when you are posting HTML. Are you including any HTML anywhere in your support ticket?

-- Auctiva David

hi, david. only if it's in the error messages i get:

"this is typical of what i get with saving or posting a listing, filing a new support ticket, or replying to an old one:

"Loading...
<input type="hidden" name="__VIEWSTATE" value="dDwtMTgwOTg2<snip>

please fix the site.


Stack Trace:


[HttpRequestValidationException (0x80004005): A potentially dangerous Request.Form value was detected from the client (txtComment="...ding...
<input type="hidden"...").]
System.Web.HttpRequest.ValidateString(String s, String valueName, String collectionName) +240
System.Web.HttpRequest.ValidateNameValueCollection(NameValueCollection nvc, String collectionName) +99
System.Web.HttpRequest.get_Form() +122
System.Web.UI.Page.GetCollectionBasedOnMethod() +70
System.Web.UI.Page.DeterminePostBackMode() +128
System.Web.UI.Page.ProcessRequestMain() +2112
System.Web.UI.Page.ProcessRequest() +217
System.Web.UI.Page.ProcessRequest(HttpContext context) +18
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() +179
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +87




--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:1.1.4322.2032; ASP.NET Version:1.1.4322.2032
Server Error in '/' Application.
--------------------------------------------------------------------------------

A potentially dangerous Request.Form value was detected from the client (txtComment="...ding... <input type="hidden"...").
Description: Request Validation has detected a potentially dangerous client input value, and processing of the request has been aborted. This value may indicate an attempt to compromise the security of your application, such as a cross-site scripting attack. You can disable request validation by setting validateRequest=false in the Page directive or in the configuration section. However, it is strongly recommended that your application explicitly check all inputs in this case.

Exception Details: System.Web.HttpRequestValidationException: A potentially dangerous Request.Form value was detected from the client (txtComment="...ding... <input type="hidden"...").

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below."

here we go again

creating a new listing from scratch: "page not found."

creating one using my master profile: ""page not found."

refreshing the page: lots of what looks like code at the top of the page; below that is "loading" (sorry--i closed the page without copying it).

oh, this makes me rethink giving up my old win98 machine...

here it is--can't load using anyany profiles--"page not found."

at least i was finally able to add photos:

"Loading...
<input type="hidden" name="__VIEWSTATE" value="dDwtMTgwOTg2MTg0N<snip>"

Alright..
What browser are you using?
Do you have anything loaded on you toolbar?
EBAY Toolbar? ETC?
Because if you do have the toolbar, it's spyware and tracks where you go.

Have you tried using any other browsers, Opera, Firefox, Advanced Browser?

Have you ran a scan on your computer?

Take care, Donna

I was just going to ask what Donna already did, Are you using IE, that looks like IE failure jibberish. If your not already using firefox, I would highly recommend it. Or opera (which is the one I use the most and love it) but firefox is easiest to learn i think.

hello again thatnks for the replies.

using IE; always have. regularly scan for nasties--know all about that. no toolbars other than google's, and i have the minimum options for even that.

if it were an IE problem, then this would happen on other sites (and i use many). it only happens here, though.

FWIW, i had few problems using my old win98 PC; it's been since resuming winXP that this started.

just now i was looking through closed listings to re-list a similar item; got "page not found" when i wanted to view more than 25 items.

ooookay...so i went to page two. "page not found."

refreshed the page--took me back to page one.

clicked the link for page two.

"page not found."

in all sincerity, i think it's a site-problem--otherwise, as i said, this would be happening w/other sites at various times.

it only happens here. so that "gibberish" is probably a busted "pointer" on the auctiva site, i suspect.

Could be, however I haven't seen anyone else complaining about this certain problem.

I use Firefox and Opera both, and I've never had a page not found error, or any script error for that fact. Not that Auctiva is error free, cause it's not I have had a couple small issues but no site is perfect.

When I used IE, I could run adaware everynight and have any where from 50 to 200 bugs (kids like to surf). Since I stopped using IE, I'm lucky to have 50 bugs a month. I've also not had problems with pages loading. Just my opinon though.

hi again! well, things are a little better: i was able to file a support thingie (odd you can't file one w/ HTML when HTML is in the error).

i'm still getting that "page not found thing;" however, the listings are being saved (sort of).

no site is glitch-free; what impresses me is that the auctiva people actually DO something about it.

i was talking to a fellow eBayer about this (wonderful guy who's been w/ eBay since the ice age), and told him that, perhaps, eBay's so-called support staff might do well to visit w/ the auctiva people and learn exactly how to deal w/ support & site issues...hehehe.

and, having messed w/ 'puters (soft- and hardware both) for eleven years, i'm not averse to doing something new and different (i.e., firefox). it's just passing strange that IE is perfectly happy everywhere but here!

(i'm getting rid of ad-aware for a bit to give a go with another proggie i found. it's on my new desk-top, and i'm very impressed.)

oh...fergot: i have a wonderful AV proggie, too (not one of the "big names"), and dial-up accelerator that blocks/traps spy-/ad-ware. i've never found more than five or six "nasties" running ad-aware...yay!