Now I cannot even get to my listing page. It stil says 'Please log in to continue". I AM logged in!
Other than being able to get to this page, I am pretty muched stuck on the log in page. ANY help would be appreciated.
Thanks
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Hi weRpennst8,
Thanks for contributing to our forum. I am not aware of any current technical issues that would explain this behavior but, based on what you have described, it seems likely that your browser may be not be retaining the cookie that allows our system to tell that you have logged in.
The first thing I recommend trying which may resolve this problem is to configure your browser to specifically accept cookies from Auctiva.com, which can be done via the following process in the latest version of the Firefox web browser:
1) Select “Options” from the “Tools” menu
2) Click the “Privacy” tab
3) Select “Use custom settings for history” from the “Firefox will” drop down menu in the “History” section
4) Click the “Exceptions” button next to “Accept cookies from sites”
5) Enter “www.auctiva.com” in the “Address of website” field and click “Allow”
6) Close and reopen your browser to ensure the new setting takes effect
If you continue to encounter the same issue after trying this measure, or if you are using a different browser and cannot figure out how to adjust your settings in this manner, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
Thanks for contributing to our forum. I am not aware of any current technical issues that would explain this behavior but, based on what you have described, it seems likely that your browser may be not be retaining the cookie that allows our system to tell that you have logged in.
The first thing I recommend trying which may resolve this problem is to configure your browser to specifically accept cookies from Auctiva.com, which can be done via the following process in the latest version of the Firefox web browser:
1) Select “Options” from the “Tools” menu
2) Click the “Privacy” tab
3) Select “Use custom settings for history” from the “Firefox will” drop down menu in the “History” section
4) Click the “Exceptions” button next to “Accept cookies from sites”
5) Enter “www.auctiva.com” in the “Address of website” field and click “Allow”
6) Close and reopen your browser to ensure the new setting takes effect
If you continue to encounter the same issue after trying this measure, or if you are using a different browser and cannot figure out how to adjust your settings in this manner, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
Hi Mike,
Thank you for your help. Unfortunately, I still have the same message telling me that I need to log in. I cannot get past that page. My user name is there and it says Welcome werpennst8 but I still get the box asking me to log in first.
Not sure what to do. I'm not having any issues with other sites. I can log on to ebay and other favorites with no problems. Just Auctiva.
Thanks again
Thank you for your help. Unfortunately, I still have the same message telling me that I need to log in. I cannot get past that page. My user name is there and it says Welcome werpennst8 but I still get the box asking me to log in first.
Not sure what to do. I'm not having any issues with other sites. I can log on to ebay and other favorites with no problems. Just Auctiva.
Thanks again