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Hoping someone here can help me with the S/H on additional items, as I can’t seem to find it in the messages. What steps do I need to take to offer the 2nd/3rd/4th items at a reduced shipping?

I sell “First” Christmas Ornaments (First Christmas for Mommy/Daddy/Grandma/Nana/Big Sis/Aunt/Great Grandparents,more...). On the Auctiva listing page I entered $6.00 S/H for the first ornament; however, I was unable to enter $2.00 for each additional ornament.

How, What, Where do I go to enter this info? When the buyer purchases multiple ornaments, I would like to receive an invoice that actually has the correct Total for the 1st item purchased and any additonal items without having to calculate the amount overcharged and having to refund money to the buyer.

Hopefully, some of the above makes some sense – thanks so much for your time and help!!

Jo
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Are you using Auctiva checkout or Ebay checkout?? I only use ebay checkout because I have heard of too many people having problems with combined shiping.

Either way...first you have to set your 'rules' in ebay preferences. Then in Auctiva (if you're using their checkout) you will see Combined Shipping Discounts with a box to check to apply your Ebay rule. (be sure to maximize the shipping section)

I don't use it so I can't be sure but I would think that this is the way you would do it.

If it's wrong and doesn't work, you can always invoice directly through Paypal.
Hi BobWho7,

In order to offer a shipping discount when a customer purchases multiple items, you will first need to set up a combined shipping discount profile in your eBay preferences. This option can be found under "Shipping preferences" in the "Site Preferences" section of your My eBay page within your eBay account.

Once you have created the combined shipping discount profile you would like to use, you will want to log-in to your Auctiva account, click the "eBay Settings" link under the "My Account" tab, and then click the "Update Combined Shipping Discounts from eBay" button on the ensuing page. This will import your combined shipping discounts into your Auctiva account.

Once you have imported your shipping discount profiles into your Auctiva account, you can apply them to the listing you are creating by checking the box next to "Use my eBay Combined Shipping Rule" in the "Shipping Tools" section. If you have more than one, there will be a drop-down menu next to this box from which you can choose the specific one you'd like to apply to the listing you are creating.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

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